The University of Massachusetts Amherst
University of Massachusetts Amherst

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Financial Aid Services and COVID_19

♦ Financial Aid Services receives a very high volume of calls and emails during the first few weeks of the fall semester. You may experience long wait times when calling our office and while awaiting a response to an email.

Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday. We can also be reached by email at

In-Person Document Drop Off and Pick Up

Documents may be picked up or dropped off at Financial Aid Services from 11am to 3pm on Wednesdays and Thursdays. Students and families should use this option only if their documents cannot be completed via fax or email. Visitors should enter using the doors on the west side of the Whitmore Building. Metered parking is available in lot 71, also on the west side of the building.

Federal Work-Study and Remote Work

Students with Federal Work-Study who are interested in pursuing University work for the academic year will be allowed to work remotely, as long as the job tasks can be performed remotely, and there is documented supervision. If you have been hired for the fall semester and are a first-time University employee, click here for the University hiring documents.