♦ Financial Aid Services receives a very high volume of calls and emails, especially around the start of each semester. You may experience long wait times when calling our office and while awaiting a response to an email.
Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday. We can also be reached by email at firstname.lastname@example.org.
Please visit umass.edu/coronavirus/ for University resources and updates on COVID-19.