The University of Massachusetts Amherst
University of Massachusetts Amherst

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Financial Aid Services and COVID_19

♦ Financial Aid Services receives a very high volume of calls and emails, especially around the start of each semester. You may experience long wait times when calling our office and while awaiting a response to an email.

Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday. We can also be reached by email at

Please visit for University resources and updates on COVID-19.