The University of Massachusetts Amherst
University of Massachusetts Amherst

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Financial Aid Services and COVID-19

Please please visit for University resources and updates on COVID-19.

In accordance with state and university COVID-19 guidance, Financial Aid Services is currently closed to visitors.  We are also suspending our office hours in the UMass Library Learning Commons, the Center for Multicultural Advancement and Student Success (CMASS), and at the International Programs Office (IPO) until the start of the Fall 2020 semester.

Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday.  We can also be reached by email at

We are offering Financial Aid counseling appointments by phone and Zoom.  You can request a phone or Zoom appointment by completing the Appointment Request Form found here:

All other Financial Aid processes are functioning normally. Please continue to submit documents for processing via email to  We appreciate your patience and apologize for any inconvenience caused by this reduction in services.  Thank you!