Financial Aid Services and COVID_19

♦ Financial Aid Services receives a very high volume of calls and emails, especially around the start of each semester. You may experience long wait times when calling our office and while awaiting a response to an email.

Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday. We can also be reached by email at finaid@finaid.umass.edu.

Counseling Appointments

We are offering financial aid counseling appointments by phone and Zoom. You can request a phone or Zoom appointment by completing an Appointment Request Form.

Have you checked your SPIRE To Do List?

Incomplete SPIRE To Do's:

Stop the processing of your financial aid application.
Stop financial aid & loans from crediting your student account.

Follow up and complete your SPIRE To Do's today!

Want to Cancel or Adjust your loans?

Please complete our “Loan / Work Study Change Request” form, found at umass.edu/umfa/forms, and submit it via DocuSign. Please be aware that you have 30 days from your loan’s original disbursement date to request a change or cancellation, and changes and cancellations requested within this window are considered to be effective as of the original disbursement date.

In-Person Document Drop Off and Pick Up

Documents may be picked up or dropped off at Financial Aid Services from 11am to 3pm on Wednesdays and Thursdays. Students and families should use this option only if their documents cannot be completed via fax or email. Visitors should enter using the doors on the west side of the Whitmore Building. Metered parking is available in lot 71, also on the west side of the building.

Federal Work-Study and Remote Work

Students with Federal Work-Study who are interested in pursuing University work for the academic year will be allowed to work remotely, as long as the job tasks can be performed remotely, and there is documented supervision. If you have been hired for the fall semester and are a first-time University employee, click here for the University hiring documents.

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Financial Aid Services

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Financial Aid Services and COVID_19

Counseling Appointments

Have you checked your SPIRE To Do List?

Want to Cancel or Adjust your loans?

In-Person Document Drop Off and Pick Up

Federal Work-Study and Remote Work

Contact Us

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Drop-In Advising