The University of Massachusetts Amherst
University of Massachusetts Amherst

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Job Title: Customer Service

Hiring Period: Academic Year, Summer | Hourly Pay Rate: $12.00 | Hours per week: 10-20
On/Off Campus: Off Campus | Work-Study/Non Work-Study: Non Work-Study

Job Description: The Hampshire Regional YMCA is seeking a part-time or full-time Member Services staff member for our fast-paced Welcome Center.

The Member Service team serves as the role model for all membership staff in active listening, member on boarding, cause-driven tours, exceptional customer service and use of best practices to drive member recruitment, satisfaction, retention and recovery.

Essential Functions/Job Duties:
• Thrive on working in a collaborative environment
• Are very adaptable and have strong written and verbal communication skills
• Are a great problem solver who can think on your feet
• Truly enjoy multi-tasking and can do so with a smile and enthusiasm
• Like being part of a team that cares about each other and enjoys working together
• Want to know that the work you do contributes to building a better, stronger community

Job Qualifications:
• High School Diploma or equivalent. Bachelor’s Degree preferred.
• Excellent customer service skills
• Microsoft Office, Word, Excel and Power Point experience
• Bilingual (English and Spanish) is a plus
• Strong organizational, problem-solving and leadership skills

• Must have availability Monday-Friday from 8am-1:30pm

Benefits include a free membership to the Y and an opportunity to participate in 403(b).

Requirements:
1. YMCA application, which can be found on our website:
https://www.hrymca.org/wp-content/uploads/2017/12/Employment-Application-Updated-for-2017.pdf
2. Must be able to pass a criminal background check.

Please email your application to sovina.mansfield @hrymca.org
(In addition to the application please feel free to submit a resume)

Or mail/in person,
Attn: Sovina Mansfield,
286 Prospect St.
Northampton, MA
01060

How to Apply: Email, See instructions in job description

Employers Website: http://www.hrymca.org/
Name/Company: Sovina Mansfield
Phone: 413-584-7086
286 Prospect St.
Northampton, Massachusetts 01060

Job Number: 35156