University of Massachusetts Amherst

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Job Title: Customer Service

Hiring Period: Academic Year | Hourly Pay Rate: $11.00 | Hours per week: 6-15
On/Off Campus: On Campus | Work-Study/Non Work-Study: Work-Study, Non Work-Study | On Bus Route

Job Description: Responsibilities
-Conduct ticket sales for the Fine Arts Center Series, Department of Music & Dance Series, Department of Theater Series, and miscellaneous performances through ticketing software.
-Confirm order details and collect payment with efficiency and accuracy.
Work with sensitive customer payment information and account information with care.
-Understand and communicate performance details to customers.
-Uphold FAC and University policies regarding cash and credit card handling.
-Understand varying seating charts, price structures, and policies based on performance.
-Work with the public competently and professionally in person and over the phone.
-Other duties as assigned
(Will train job specific responsibilities upon hire)

Minimum Qualifications
-Computer experience required
-Ability to work nights and weekends required
-Customer service experience preferred
-Cash handling experience preferred
-Ability to understand and follow complex oral and written instructions
-Ability to remain patient while working with customers and staff in a fast-paced environment

Schedule
-The Box Office’s regular business hours are Monday – Friday from 10am – 6pm. The Box Office follows the University’s closing schedule for holidays.
-The first shift of the day starts at 9:45am. Minimum Shift: 1.50 hours, Minimum Office Hours per Week: 6.0 hours
-Week night and weekend shifts are divided amongst the staff via a sign-up sheet posted in the office.

The Box Office is looking to hire a minimum of three students to start in the Fall 2018 semester. Work-Study is preferred, but will not disqualify a student from consideration. To apply, email facbox@umass.edu to receive a PDF application.

How to Apply: Email, See instructions in job description

Name/Company: Emma Messier
Department: Fine Arts Center Box Office

Address:
Fine Arts Center Box Office

Job Number: 23583