The University of Massachusetts Amherst
University of Massachusetts Amherst

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Financial Aid Services and COVID-19

Please visit for University resources and updates on COVID-19.

Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday. We can also be reached by email at

We are offering financial aid counseling appointments by phone and Zoom. You can request a phone or Zoom appointment by completing the Appointment Request Form found here:

Documents may be picked up or dropped off at Financial Aid Services from 11am to 3pm on Wednesdays and Thursdays. Students and families should use this option only if their documents cannot be completed via fax or email.

Federal Work-Study and Remote Work

Students with Federal Work-Study who are interested in pursuing University work for the academic year will be allowed to work remotely, as long as the job tasks can be performed remotely, and there is documented supervision. If you have been hired for the fall semester and are a first-time University employee, click here for the University hiring documents.

Alternative Loans

Before considering alternative loan options, you should first apply for federal, state and institutional financial aid, including federal student loans.  You should use alternative loans only as a last resort to pay for college costs. File a FAFSA first. Go to for more information.

Student Employment Office

The Undergraduate Student Employment Office (SEO) provides a listing service with a wide variety of student jobs.

Student Scholarships

Current and prospective students can search through a listing of scholarships that are independent of the FAFSA.