Please visit umass.edu/coronavirus/ for University resources and updates on COVID-19.
Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday. We can also be reached by email at firstname.lastname@example.org.
We are offering financial aid counseling appointments by phone and Zoom. You can request a phone or Zoom appointment by completing the Appointment Request Form found here: https://yes.umass.edu/register/FinancialAidCallBack
Documents may be picked up or dropped off at Financial Aid Services from 11am to 3pm on Wednesdays and Thursdays. Students and families should use this option only if their documents cannot be completed via fax or email.