Our counseling and customer service staff can be reached by phone at 413-545-0801 from 9am to noon and 1pm to 4pm, Monday through Friday. We can also be reached by email at finaid@finaid.umass.edu.
We are offering financial aid counseling appointments by phone and Zoom. You can request a phone or Zoom appointment by completing the Appointment Request Form found here: https://yes.umass.edu/register/FinancialAidCallBack
Documents may be picked up or dropped off at Financial Aid Services from 11am to 3pm on Wednesdays and Thursdays. Students and families should use this option only if their documents cannot be completed via fax or email.
Students with Federal Work-Study who are interested in pursuing University work for the academic year will be allowed to work remotely, as long as the job tasks can be performed remotely, and there is documented supervision. If you have been hired for the fall semester and are a first-time University employee, click here for the University hiring documents.
Before considering alternative loan options, you should first apply for federal, state and institutional financial aid, including federal student loans. You should use alternative loans only as a last resort to pay for college costs. File a FAFSA first. Go to studentaid.gov for more information.
Click here for information related to the estimated costs for undergraduate students.
Net Price Calculator
Determine the estimated net price (cost of attendance minus median grant / scholarship aid) that a first-time full-time undergraduate student may pay to attend UMass Amherst.
