Skip to main content

Welcome to Walk-In Clinic

At the UHS Walk-In Clinic (WIC), UMass Amherst students, faculty, staff and their dependents can receive same-day urgent care right on campus. Patients who need to be seen in the WIC should join our virtual waiting room, which will allow you to spend the majority of your wait in the comfort of your own living space. Once called into the clinic, you will be triaged by a nurse. After checking in and being triaged, patients are seen in order of urgency.

If your need is not urgent, call (413) 577-5101 to make an appointment instead!

WIC Hours:


  • Monday-Friday, 8 a.m. to 8 p.m.
  • Saturday & Sunday, 11 a.m. to 5 p.m.


  • Monday-Friday, 8 a.m. to 5 p.m.

Check the homepage for UHS holiday hours

How It Works

How It Works

  1. During WIC hours, join the virtual waiting room online or text the word UMASSUHS to 413-992-3326. 
  2. Once you enter the virtual waiting room, you’ll receive a text message with your place in line. Be prepared to proceed to UHS when requested.
  3. You will receive a text message when you reach the front of the line to check in at the clinic.
  4. You will be able to send a text reply to ask for more time or leave the queue by following the prompts that will be listed for you in the body of the message.
  5. When you arrive at UHS, enter through the main entrance. You must register with Walk-In Clinic reception.
  6. Once registered, you will be triaged as soon as possible by a nurse. You will then wait in the waiting area for the next available provider. Once checked in and triaged, patients are seen in order of urgency.


  • All WIC patients are required to join the virtual waiting room. If you come to UHS without joining the queue, you will be asked to do so by our reception staff. A QR code will be available for you to scan in the lobby. This means you may end up waiting longer than someone who joined the queue before you, even if you arrived at UHS first. We encourage you to join the queue online or via text message, and wait wherever you are most comfortable!
  • For urgent, non-emergency needs that cannot wait, you may proceed to WIC without joining the queue.
24-Hour Health Advice

24-Hour Health Advice

If you want to speak with a nurse about a health question, or if you need health advice, call our Nurse Triage Line at (413) 577-5229 during business hours. Leave a message and a nurse will return your call. For after-hours health advice, please call (413) 577-5000 to reach our clinical answering service.