In a life-threatening emergency, call 911 for ambulance transportation to a hospital. UHS is not a hospital, and does not have an emergency department.
- Advance appointments are best for routine care and minor problems. Call 413-577-5101. If you have a UHS primary care provider, great! If not, we'll match you with one that meets your needs and preferences.
- Same-day appointments get you seen quickly, at a time that's best for you. Call 413-577-5101. These appointments fill up fast – call early in the morning.
- For acute care needs that cannot wait for an appointment, join the Walk-In Clinic Virtual Waiting Room.
- If you have a medical question, you can send a secure message to your UHS provider on the UMass Patient Portal under "Messages."
Medical Care Hours
Click here for hours by department.