Radiology FAQs

Do I really need this test?

Providers only order the tests they need to make a diagnosis or other decisions about your care. You have the right to refuse any test. However, without test results, your provider’s ability to care for you may be affected.

When will my results be ready?

Exams are interpreted by a board-certified radiologist daily, Monday through Friday. Emergency coverage is available on weekends and holidays.

How can I get my results?

Test results are given to the ordering provider and placed in your UHS medical record as soon as they're available. You must get the results from a provider or nurse, so they can answer questions about care and medications. The radiology department cannot release results directly to you.

To get your results, call the main UHS number, (413) 577-5000, and ask to leave a message with the clinic where your provider is located. To make a follow-up appointment, call (413) 577-5101.

Can UHS do imaging ordered by my home provider?

We can only perform tests ordered by a UHS provider. Your provider at home should not fax test orders to UHS. If you have written orders from your home provider, but want to have your tests at UHS, make an appointment with a UHS provider so your tests can be ordered here.

Do I need to pay for the tests?

Exams are billed to your primary insurance plan; any balance subject to your insurance policy's deductible is your responsibility to pay.

Will the tests hurt?

Radiology exams are noninvasive and there’s generally no pain from them. However, an injury, illness or condition may make the positioning required for the procedure uncomfortable. If the you're uncomfortable, please tell the technologist.

What about radiation exposure?

UHS has a comprehensive radiation safety program to protect patients and staff from unwarranted radiation exposure. Exams are conducted in ways that ensure exposure is as low as reasonably achievable.

Why do you ask about pregnancy?

Female patients must read and sign a document which asks whether they are, or think that they may be, pregnant. State law requires us to obtain this information. Radiation exposure may pose possible risks to unborn babies. Pregnant women are encouraged to take special precautions to avoid exposure, just as they may make other lifestyle changes to minimize possible risks.

What does it mean to be ARRT certified?

The American Registry of Radiologic Technologists is the world’s largest credentialing organization for professionals in the medical imaging, interventional radiology and radiation therapy fields. Certification is a voluntary process that includes ongoing education and testing. All UHS technologists are ARRT certified, so you know your care is in good hands!

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