Remote Services

If you're studying remotely, you can still take advantage of our services to have a healthy semester!

Even if you are off-campus, you can access certain services remotely. Call your insurance company to verify whether a service is covered.

Telehealth Appointments

UHS providers are available for virtual appointments via Zoom or over the phone. Telehealth is appropriate for a wide range of health concerns. To find out if your health concern can be addressed via telehealth, call our Appointments line: 413-577-5101. Learn about our providers.

  • Telehealth Hours: Monday - Friday, 9 am - 5 pm

Minute Nurse Triage Form

Have a health concern and not sure what to do? Want to speak to a nurse as soon as possible? Submit the Minute Nurse Triage Form on the Patient Portal. A UHS nurse will contact you and determine your best course of care, whether that's self-care at home, an appointment with a provider, or urgent care.

  • MinuteNurse Hours: Monday - Friday, 9 am - 5 pm; Saturday/Sunday 11 am - 5 pm

Nutrition Services

Good nutrition is an essential part of a healthy life. Together with regular exercise, healthful eating can prevent or improve many medical problems. All UHS nutrition services are currently offered via telehealth. Learn more about nutrition services here.

  • Nutrition Hours: Mondays, Wednesdays, and Fridays: 8 am - 4 pm; Tuesdays and Thursdays: 8 am - 2 pm and 6 - 8 pm

Eye Care Services

Virtual visits are available at the discretion of Dr. Gray. Contact Eye Care Services at 413-577-3937 for contact lens orders, record requests, or to reach Dr. Gray.

  • Eye Care Hours: Monday - Friday, 8:30 am - 4:30 pm

After-Hours Health Advice

After hours, you can call UHS for health advice: 413-577-5229. In an emergency, always call 911.

Patient Services

Contact Patient Services to verify if UHS accepts your health insurance, or for Student Health Benefit Plan questions, enrollments, or waivers. Call 413-577-5129, or email Please note that email is not a secure method of communication for sensitive information.

  • Patient Services Hours: Monday - Friday, 8 am - 4:30 pm

Plus: Counseling and Workshops from the Center for Counseling and Psychological Health

This semester, all CCPH counseling sessions, workshops and support groups are offered by phone and Zoom. Groups and workshops include:

  • Connections in Quarantine
  • Stress GPS
  • ADHD Toolkit
  • Always Forward: A group where black and brown undergraduate students can find their voice at UMass
  • Self Esteem Workshop
  • Social Anxiety Workshop
  • Trans and Gender-Nonconforming Support Groups

Visit to learn more about these offerings.