MinuteNurse and Urgent Care

If you are experiencing a life-threatening emergency, please call 9-1-1.

Have a health concern and not sure what to do? Want to speak to a health care provider as soon as possible? Text or call the UHS MinuteNurse!

To keep UHS safe for staff and patients, we need to manage the number of people in the building at all times. That's why, instead of walking in, we ask you to text or call the UHS MinuteNurse during business hours. The MinuteNurse will contact you for a consult by phone or secure message (your choice), determine your best course of care, and schedule an appointment for you with a UHS provider if necessary.

OPTION 1: Text CLINIC to 413-944-8562.

You will receive a text back with your place in the queue, and a link to complete a required form. When you are in first place in the queue, you will be notified to expect a call or secure message from the MinuteNurse within 5 minutes. They will help determine your best course of care, whether that is self-care, an Advance or Same-Day Appointment with a UHS provider, an appointment for testing, or an ambulance to the hospital.

OPTION 2: Call 413-577-5229.

Leave a message with your phone number and a nurse will return your call.

MinuteNurse Hours:

  • Monday - Friday, 9 am - 5 pm
  • Saturday/Sunday, 11 am - 5 pm
  • For after-hours health advice, call 413-577-5229.

Urgent Care at UHS

For truly urgent needs - think sexual assault, allergic reaction, acute orthopedic injury (like a broken bone or fracture), or bleeding, you can come to UHS right away and be seen by our Acute Care Nurse.

For all other non-emergency health concerns, please call or text the MinuteNurse for a quick, convenient care consult!

In an emergency, always call 9-1-1!

  • Urgent Care Hours: Monday - Friday, 9 am - 5 pm
  • For after-hours health advice, call 413-577-5229.