In an emergency, call 911; UHS is not an emergency room. More About Emergencies
Acute Care Clinic at UHS
UHS’s Acute Care Clinic (ACC) sees patients with a variety of acute medical issues. The ACC is open by appointment only, Monday - Friday, 9 am - 5 pm and Saturdays and Sundays, 11 am - 5 pm. The clinic is staffed by a team of receptionists, certified medical assistants, nurses, medical doctors, nurse practitioners, and physician’s assistants. Radiology, phlebotomy, laboratory, and pharmacy services are available during ACC hours.
What types of conditions are considered acute?
Acute conditions are typically severe and/or sudden in onset. Please note that the ACC does not treat medical emergencies; in a life-threatening emergency, always call 911.
Examples of conditions frequently treated in the ACC include orthopedic concerns, lacerations, concussions, and infections, including urinary tract infections (UTIs) and sexually transmitted infections (STIs). This is not an exhaustive list; if you have a health concern, follow the steps below to communicate with a nurse and find out if you need an ACC appointment.
How do I make an appointment?
- Login to the UMass Patient Portal at umass.medicatconnect.com
- Click the “Forms” tab and look for Section A: UHS Forms.
- Select the Minute Nurse Triage Form, fill it out with detailed information, and submit it.
- If received by 4:00 p.m. on a business day, a nurse will review the information you send and respond the same day by phone or secure message. If received after 4 p.m. or when UHS is closed, a nurse will respond the next business day.
- If you need help accessing your Patient Portal account, review our FAQs at umass.edu/uhs/umass-patient-portal or email firstname.lastname@example.org
- If you do not have internet or Patient Portal access, call 413-577-5229. Leave a message with your name and number, and a nurse will return your call the same day if received by 4 p.m. After 4:45 p.m., calls are forwarded to an offsite clinical answering service.
- Minute Nurse Triage Form submissions and voicemails will be responded to in order of urgency, and if necessary you will be seen the same day in the ACC.
Respiratory Symptoms and COVID-19
Patients experiencing respiratory-like illness and/or COVID-19 will generally be seen in UHS’s Respiratory Clinic. The Respiratory Clinic has a separate entrance in the rear of the building, a negative-pressure exam space, and staff outfitted with full personal protective equipment. If you have a new onset of fever/chills and any of the following symptoms, you will be seen in the Respiratory Clinic, with exceptions for chronic conditions.
- Sore throat
- Nasal congestion
- Shortness of breath
- Loss of taste or smell
- Diarrhea - new onset
- Currently in isolation or quarantine