Acute Care

In an emergency, call 911; UHS is not an emergency room. More About Emergencies

Walk-In Clinic is now open!

Walk-In Clinic at UHS

UHS’s Walk-In Clinic (WIC) sees patients with a variety of acute medical issues. The clinic is staffed by a team of receptionists, certified medical assistants, nurses, medical doctors, nurse practitioners, and physician’s assistants. Radiology, phlebotomy, laboratory, and pharmacy services are available during WIC hours.

24-Hour Health Advice

If you want to speak with a nurse about a health question, or if you need health advice after hours, call our Nurse Triage Line: 413-577-5229. Leave a message, and a nurse will return your call.

What types of conditions are considered acute?

Acute conditions are typically severe and/or sudden in onset. Please note that the WIC does not treat medical emergencies; in a life-threatening emergency, always call 911.

Examples of conditions frequently treated in the WIC include orthopedic concerns, lacerations, concussions, and infections, including urinary tract infections (UTIs) and sexually transmitted infections (STIs). This is not an exhaustive list; if you think you need same-day care, you can walk in when we are open.

WIC Summer 2022 Hours:

  • Open Monday-Friday, 8 a.m. to 5 p.m.
  • Closed weekends

Coming Soon: Virtual Waiting Room

Later this summer 2022, you will be able to join our Walk-In Clinic's Virtual Waiting Room! After joining the queue via text message or online, you will receive an estimated wait time, and can wait wherever you are most comfortable. You will receive a text message when it's your turn to be seen, and should proceed to UHS at that time. More details coming soon!