Access to Care


Appointments, Walk-In Clinic & Health Advice

In an emergency, always call 911.  Face coverings are required for all patients and staff while at UHS. Please put on your face covering before entering the building. All patients are screened for COVID-19 symptoms and exposure upon arrival.

How to Access Care (Choose One):

  • OPTION 1: Book an Appointment
    Call 413-577-5101 to speak with our reception staff to schedule a same-day or future appointment. If necessary, leave a message with your name, phone number, and reason for your call to receive a call back to schedule.

  • OPTION 2: Walk-In Clinic
    If you are ill or injured and need same-day care, you can come to UHS when we are open and be seen in our Walk-In Clinic. COMING SOON: You will be able to to join our Walk-In Clinic's virtual waiting room, and receive a text message when it's your turn to be seen. More details coming soon!

  • OPTION 3: 24-Hour Health Advice
    You can call 413-577-5229 for health advice from a nurse, 24 hours a day.

Beginning 8/1, COVID-19 PCR testing can be accessed at UHS by UMass students, faculty & staff and members of their households. Learn how to get tested.

To contact UHS for other needs, please visit our Contact page.

After your appointment, we hope you will complete the UHS Patient Satisfaction Survey! You will receive the survey link via email.


Who can be seen at UHS?

UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents. The US Fish & Wildlife Department's Region 5 employees are eligible to use UHS, through a cooperative agreement. Ill or injured visitors can be seen at UHS on a fee-for-service basis.