Appointments

SPRING ARRIVAL: All students arriving at UMass for the spring semester must be tested at the Mullins Center (not UHS). Go to the Mullins Center for testing at the time of your Move-In Reservation.

In an emergency, call 911.
What is an emergency?
 

Appointments & Health Advice

UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents. We are open by appointment only. Due to COVID-19, we no longer offer walk-in care. In-person and telehealth appointments are available, including same-day appointments.

How to Submit the Minute Nurse Triage Form

  1. Login to the UMass Patient Portal
  2. Click the "Forms" tab and look for Section A: UHS Forms
  3. Select the Minute Nurse form, fill it out with detailed information, and submit it
  • If received by 4:00 p.m. on a business day, a nurse will review the information you send and respond the same day by phone or secure message. If received after 4 p.m. or when UHS is closed, a nurse will respond the next business day.
  • If you need help accessing your Patient Portal account, review our Patient Portal FAQs or email uhsportalhelp@umass.edu
  • If you do not have internet or Patient Portal access, call 413-577-5229. Leave a message with your name and number, and a nurse will return your call the same day if received by 4:00 p.m.

After your appointment, we hope you will complete the UHS Patient Satisfaction Survey! You will receive the survey link via email and, if you have opted in, text message (see below for opt-in instructions).

 

COVID-19 Precautions

All patients must be screened for COVID-19 before coming into the building for appointments or care. If your appointment is in the Respiratory Clinic, please do not use the UHS main entrance. The Respiratory Clinic entrance is located in the rear of the building relative to the main entrance; follow signs along Thatcher Road for Repsiratory Clinic.

 

Get Appointment Reminders by Text Message

We strongly encourage you to sign up to receive text messages from UHS, including appointment reminders and Zoom links for your telehealth appointments. To receive texts from UHS:

  1. Login to SPIRE
  2. Once logged in, click “Main Menu” > "My Personal Information" > "Phone Numbers."
  3. Select “Local and/or Cell Phone” from the dropdown menu, make sure your cell phone number is listed correctly, and click “Save.”
  4. Login to the UMass Patient Portal
  5. Click the “Forms” tab, and select “Texting Opt In/Opt Out." Follow instructions to opt in.

 

Who can make an appointment?

UHS serves UMass Amherst students, faculty and staff, along with their spouses, domestic partners and dependents. The US Fish & Wildlife Department's Region 5 employees are eligible to use UHS, through a cooperative agreement. Ill or injured visitors can be seen at UHS on a fee-for-service basis.