Hours of Operation

Spring 2021 Hours

Due to the COVID-19 pandemic, the UCard Office will provide support remotely by phone and email with the exception of card pick-ups, which will take place on an appointment basis.

Phone (413.545.0197) and email (ucard@admin.umass.edu) support will be available Monday-Friday, from 08:30 am to 05:00 pm

Appointments to pick up cards can be made for Monday-Friday from 10:00 am to 03:00 pm at https://www.umass.edu/ucard/content/scheduling-appointment-pick-your-card-2.  

  • INITIAL UCARDS: Prior to scheduling an appointment, customers looking to obtain their initial UCards should ensure that they have uploaded their photos at https://www.umass.edu/ucard/content/ucard-photo-upload, and that their photos were approved.

  • REPLACEMENT UCARDS: Prior to scheduling an appointment, customers looking to obtain replacement UCards shoudl ensure that they have submitted their replacment card requests at https://www.umass.edu/ucard/content/getting-replacement-card-during-covid-19.

  • Appointments may be cancelled if the above prerequisites are not met.

  • Appointments are available every 5 minutes from 10:00am - 03:00pm.

  • Appointments must be scheduled at least 24 hours in advance to be guaranteed.

  • In case of emergency, contact the UCard Office by phone or email during normal support hours.


Normal Business Hours

The UCard Office is open Monday through Friday, 08:30am to 05:00pm. The UCard is closed Saturday, Sunday, and most holidays.


Extended Business Hours

During opening weeks the UCard Office is open the following hours:

  • Fall 2020:
    • N/A
  • Spring 2020:
    • Saturday & Sunday, January 30-31, 2021:  01:00 PM - 05:00 PM for phone & email support, as well as scheduled card pick up appointments.


Observed Holidays

The UCard Office will be closed the following dates during the 2020-2021 school year:

  • Labor Day: September 7, 2020
  • Columbus Day: October 12, 2020
  • Veterans' Day: November 11, 2020
  • Thanksgiving: November 26 & 27, 2020*
  • Christmas - New Years: Dec 25, 2020 - Jan 1, 2021*
  • Martin Luthor King Jr. Day: January 18, 2021
  • Presidents Day: February 15, 2021
  • Patriot's Day: April 19, 2021
  • Memorial Day: May 31, 2021
  • Independence Day: July 4, 2021


*If you have an urgent need for assistance on November 27 (day after Thanksgiving) or December 26-27 during the week between the Christmas and New Year holidays, call (413) 545-0197, and choose option #0. Although the office will be closed, someone will be covering the phones during those days.

Please note that the entire campus is closed on November 26; December 25, 30, & 31; and  January 1. There is no phone support available on these days.

Location & Hours

168 Whitmore Administration Bldg. (Map)
Monday - Friday, 8:30am-5:00pm
(Extended Hours & Holiday Exceptions)

Contact Information

Email: ucard@admin.umass.edu
Telephone: (413) 545-0197
FAX: (413) 577-0644

Mailing Address

UCard Office
P.O. Box 2364
Amherst, MA 01004-2364