Normal Business Hours
The UCard Office is open Monday through Friday, 08:30am to 05:00pm. The UCard is closed Saturday, Sunday, and most holidays.
Extended Business Hours
During opening weeks the UCard Office is open the following hours:
- Fall 2015: September 6, 2015 & September 7, 2015 (Labor Day): 9am-5pm (opening weekend)
- Spring 2016: January 17, 2016 & January 18, 2016 (MLK Birthday): 9am-5pm (opening weekend)
The UCard Office will be closed the following dates during the 2014-2015 school year:
- Columbus Day: October 12, 2015
- Veterans' Day: November 11, 2015
- Thanksgiving: November 26 & 27, 2015*
- Christmas - New Years: Dec 25, 2015 - Jan 1, 2016*
- Presidents' Day: February 15, 2016
- Patriot's Day: April 18, 2016
- Memorial Day: May 30, 2016
- Independence Day: July 4, 2016
*If you have an urgent need for assistance on November 27 (day after Thanksgiving) or December 28 & 29 during the week between the Christmas and New Year holidays, call (413) 545-0197, and choose option #0. Although the office will be closed, someone will be covering the phones during those days.
Please note that the entire campus is closed on November 26, and December 30 through January 1. There is no phone support available on these days.