Hours of Operation

Normal Business Hours

The UCard Office is open Monday through Friday, 08:30am to 05:00pm. The UCard is closed Saturday, Sunday, and most holidays.

 

Extended Business Hours

During opening weeks the UCard Office is open the following hours:

  • Fall 2023:
    • Monday, August 28th - Friday, September 1st:  08:30 am - 05:00 pm
    • Saturday, September 2nd: 10:00 am - 04:00 pm
    • Sunday, September 3rd - Monday, September 4th:  CLOSED
    • Tuesday, September 5th - Friday, September 8th:  08:30 am - 05:00 pm  
  • Spring 2024:
    • Monday, January 29th - Friday, February 2nd: 8:30 am - 5:00 pm

Observed Holidays

The UCard Office will be closed the following dates during the 2021-2022 school year:

  • Independence Day: July 4, 2023
  • Labor Day: September 4, 2023
  • Columbus Day: October 9, 2023
  • Veterans' Day: November 11, 2023
  • Thanksgiving: November 23 & 24, 2023*
  • Christmas - New Years: Dec 25, 2023 - Jan 1, 2024*
  • Martin Luthor King Jr. Birthday: January 15, 2024
  • Presidents Day: February 19, 2024
  • Patriot's Day: April 27, 2024
  • UMass Amherst Graduation: May xx, 2024
  • Memorial Day: May 27, 2024
  • Juneteenth Independence Day: June 19, 2023 & June 19, 2024

 

*If you have an urgent need for assistance on November 24th (day after Thanksgiving) or December  26th-27th, call (413) 545-0197, and choose option #0. Although the office will be closed, someone will be covering the phones during those days. 

Please note that the entire campus is closed on November 23rd, December 25th, and December 28th - January 1st. There is no phone support available on these days.

Location & Hours

168 Whitmore Administration Bldg. (Map)
Monday - Friday, 8:30am-5:00pm
(Extended Hours & Holiday Exceptions)

Contact Information

Email: ucard@admin.umass.edu
Telephone: (413) 545-0197
FAX: (413) 577-0644

Mailing Address

UCard Office
P.O. Box 2364
Amherst, MA 01004-2364