Marking Your UCard as Lost:

If your card is lost or stolen you should immediately mark your card immediately as lost:

From the web:

• Log in to GET 
• Click on the "I Lost My Card" link under the "Quick Links" menu. 
• Click the "Report My Lost Card" button. 
• Log out of GET.
• It will take 2-3 hours before any Residential Door Access is suspended.

 

Using the GET Mobile App:

• Log into the App
• Click on "More" in the lower right of the screen
• Click on "Settings"
• Under your photo and name, click "Report card as lost"
• At the bottom of the next screen, click "Report card as lost" again
• It will take 2-3 hours before any Residential Door Access is suspended.

 

Getting a Replacement UCard:

Come to the UCard Office during normal hours of operation (Monday - Friday, 8:30 am - 5:00 pm) to get a replacement UCard. 

If you find an older UCard that you had replaced, please destroy it, as it will never again work in our system.
 

Getting a Temporary Card:

There is no such thing as a temporary UCard.  However, there are two types of temporary cards that a student can get if their UCard has been lost or stolen: a temporary meal card to eat at the dining halls, and a tempoary door access card to access their on-campus residence.

Temporary Meal Card

To get a temporary meal card, go to the Meal Plan Office, located in Worcester, during their normal business hours.  Assuming that you have enough meals on your meal plan, they will transfer 6 meals to your temporary card.  These 6 meals can only be used at the dining commons, not at any retail dining outlets. The card is disposable and should be destroyed after you've used your 6 meals.  Even if you find your card or get a replacment, be sure to use up the meals on your temporary card first, as they will not be transferred back to your UCard.

In an emergency, if you cannot find your UCard and the Meal Plan Office is closed, you can still go to the dining commons.  They will allow you to eat after they have verified your identity and confirmed that you have a meal plan.

Temporary Door Access Card

To sign out a temporary door access card, go to the Residential Service Desk for your residential area.  The card will normally be programmed to work for 2-3++ days.  You need to return the card to your residential service desk at the end of that time period, or you will be assessed a fee by Residential Life.

Marking Your UCard as Found:

If you find your card and need to reactivate it:

From the web:

• Log in to GET
• Click on the "I Found My Card" link under the "Quick Links" menu. 
• Click the "Report My Found Card" button.
• Lof out of GET
• It may take 2-3 hours before any Residential Door Access is reactivated.

 

Using the GET Mobile App:

• Log into the App
• Click on "More" in the lower right of the screen
• Click on "Settings"
• Under your photo and name, click "Report card as found"
• At the bottom of the next screen, click "Report card as found" again

 

If Your UCard is Returned to the UCard Office:

We will first check to see if it is your current card and if it is active:

• If it is not your most current or if it is inactive (i.e. you have left the University)
  • The card will be destroyed
• If it is your most current card and it is active
  • The card will be marked lost as a security precaution
  • An email notification will be sent to your UMass email address

• It may take 2-3 hours before any Residential Door Access is reactivated.