The UCard Office has worked with a number of students who have had problems with submitting photos taken with their iOS devices.  This is because a recent update in iOS changed the default file format in which photos are saved.  Rather than the traditional JPG format, they are now saved as HEIC, a high efficiency format that saves room on their iPhones, iPads, etc.  Unfortunately, this format is not currently compatible with our MyPhoto application. (One telltale symptom is that they select the photo to upload, but the application cycles back to asking them to select a photo.)

Rather than attempting to convert the image (which can sometimes be a difficult process and often fails to work anyway), the UCard Office has been instructing students to temporarily set their camera settings to save photos as JPGs, retake the photos, and submit the new photos.  The instructions for doing so are pretty straightforward.  On your iOS device:

• Go to Settings
• Go to Camera
• Go to Formats
• Change the checked format from “High Efficiency” to “Most Compatible”

Please contact the UCard Office if you are still having difficulties uploading your photos.