Getting an Initial UCard During COVID-19

The UCard is the official UMass Amherst campus picture identification card. There is a student version for undergraduate, graduate, and continuing educations students. There is an employee version for faculty and staff, and a third version for qualifying NENS (non-employee, non-student).  To learn more about the UCard go here.


How do I get my initial UCard?

You must be an active student, employee, or qualifying NENS and have a record in both SPIRE and the UCard system. Continuing Education students taking only non-credit/lifelong learning courses unfortunately do not qualify for UCards.

  • Incoming Students must pay their deposits before they show up in the UCard System. Please note that after paying your deposit, it typically takes a business day (in rare cases, two business days) before your information migrates to the UCard System.
  • Employees must be active and on university payroll. Please note that if you were just put on payroll, it can take 2-3 business days before your record shows up in the UCard system.
  • Sponsoring departments of Qualifying NENS (Non-Employees, Non-Students) must submit a completed a NENS form to campusIT.  (Please note that International Programs Office will submit NENS for International Scholars and other NENS in the United States on a visa.)

During the current COVID-19 pandemic, the UCard Office is not taking photos at the UCard Office.  The current two-step procedure for getting an initial UCard is as follows:

As part of the online photo submission process, you will need to provide the UCard staff with a a photo of government issued id (drivers license, passport, military id, state id, etc.). If you do not have a government issued id, you may substitute a photo of both your birth certificate and social security card.


How do I get a replacement Card?

If your card was lost, stolen, or damaged you can get a replacement card Lost or stolen cards should be reported to the UCard office immediately

Location & Hours

168 Whitmore Administration Bldg. (Map)
Monday - Friday, 8:30am-5:00pm
(Extended Hours & Holiday Exceptions)

Contact Information

Telephone: (413) 545-0197
FAX: (413) 577-0644

Mailing Address

UCard Office
P.O. Box 2364
Amherst, MA 01004-2364