Don’t wait in line to take your id photo!

Starting Monday, May 22nd, incoming freshmen and transfer students that are participating in a New Students Orientation (NSO) session can upload their own UCard (campus id) picture to the UCard web site.  By submitting your id photo over the web before you attend your NSO session, you can avoid waiting in lines during your session or at the start of the semester.

What do you need before uploading your UCard photo?

• You need to be a matriculated incoming freshman or transfer student seeking your initial UCard. Students who’ve already had UCards in the past, or who already have approved photos through photo upload should not use photo upload, but instead should come to the UCard Office to purchase replacement UCards.
• You need to be enrolled in an in-person or online New Students Orientation session. See the NSO web site for more information about NSO sessions.
• You need to know your UMass campus NetID and password. You’ll be using these to log in to the web site.  Contact Campus IT if you do not have this information. This is the same username and password that you use to log into SPIRE and you UMass email.
• You need a digital photo of yourself that meets our UCard Photo Requirements.

​

Once you have everything, follow the online photo submission instructions and upload your photo!

Dear Customers,
 
Over the past few days the UCard Office has received a number of calls and emails from customers regarding unexpected UCard-related credit card charges to their VISA credit cards on May 3rd, 4th, and 5th.  We apologize for any confusion that has resulted from these charges. However it is important to know that these charges are not erroneous, and are in fact corrections for duplicate refunds that were mistakenly done in March of this year.
 
In late February and early March, the University's credit card processor was having problems correctly processing UMass Amherst's GET transactions for several days.  As a result, a number of customers on three separate days were erroneously charged twice for their GET deposits.
 
Later in March, the University's credit card processor refunded all of these duplicate charges.   While this corrected the problem for Mastercard and Discover users, it unfortunately created a new problem for VISA card holders.
 
Unlike MCRD or DISC, VISA automaticaly refunded the duplicate charges, so when the University's credit card processor issued it's own refunds, VISA customers received a second, unwarranted refund.
 
To correct these duplicate VISA refund errors, the University's credit card processed recently charged customers' VISA accounts again, resulting in the charges customers are seeing.  So in all, the affected VISA cardholders were charged twice, then refunded twice, and finally charged again to get to the correct amounts that were owed.
 
If you are one of the affected customers, and feel that you were charged in error, we ask that you please take a look at your bank statements first. If you still think that an error has been made, then of course please contact our office.  But please be aware that it may take a few days for us to respond due to the volume of calls and emails that we've already received.
 
The affected dates involved are:
 
GET Deposits made on 02/26/17

• Customers first charged on 02/27/17
• Customers charged again on 02/28/17
• Customers refunded by VISA on 03/02/17
• Customers refunded by University CC Processor on 03/03/17
• Customer charged again on 05/03/17

 
GET Deposits made on 02/28/17

• Customers first charged on 03/01/17
• Customers charged again on 03/02/17
• Customers refunded by VISA on 03/05/17
• Customers refunded by University CC Processor on 03/08/17
• Customer charged again on 05/04/17

 
GET Deposits made on 03/04/17

• Customers first charged on 03/05/17
• Customers charged again on 03/06/17
• Customers refunded by VISA on 03/10/17
• Customers refunded by University CC Processor on 03/09/17
• Customer charged again on 05/05/17

 
Once again, we sincerely apologize for the inconvenience involved in these corrections, and thank you for your patience as we work to respond to those of you who have already contacted us.

The UCard Office has received serveral call and emails about unexpected University Store transactions that hit some UCard debit accounts on May 3rd.  We apologize for any confusion that these charges may have caused.  However these charges are not erroneous, and are in fact corrections that occurred in late April and early May.
 
From April 18th through May 3rd, the interface between the UCard System and the University Store Point-of-Sale system was not functioning properly.  This problem caused a number of UCard sales transactions (and some refunds) to time out.  Timed out transactions were automatically voided, resulting in $0.00 transaction amounts.
 
When this problem was identified on May 3rd, all voided transations (sales and refunds) were re-submitted successfully.  
 
If you are one of the affected customers, please take a look at your transaction history on GET and you should see a University Store transaction for $0.00 occurring between April 18th and May 3rd.  The charge/refund that you see on May 3rd is associated with that transaction.
 
if you still feel that the charge/refund is in errror, please contact the UCard Office and we can provide you a different report that actually shows the initial sales and associated void transactions.
 
Again, we sincerely apologize for any inconveniance this situation has caused.  The problem between the two systems has been remedied and so this problem should not occur again.
 
 

The UCard Office is currently looking to hire students for Summer 2017.
 
Employment Duties Include:

• Taking ID and passport photos
• Printing and distributing UCards and other photo ids
• Working as a cashier
• Filing and other general office tasks
• Answering phones
• Providing excellent customer service to students, parents, and employees

 
Employment Requirements:

• Must be an active student (preference given to students able and willing to continue at the UCard Office for several semesters)
• Preference given to students who have work study
• Must have a customer-friendly demeanor and work well with others
• Must be punctual and have excellent attendance
• Must be able to work with minimal supervision
• Must be able to pay attention to detail
• Must be able to handle personal/confidential information with discretion
• Must have basic computer skills

 
Employment Preferences:

• Students able and willing to continue at the UCard Office for several semesters are highly preferred
• Students with cash handling experience preferred
• Freshmen and Sophomores preferred

 
To apply, please fill out an application at https://www.umass.edu/ucard/content/ucard-office-student-employment and email resumes to ucard@admin.umass.edu.

The UCard Office would like to welcome Stop & Shop of Hadley to our Off-Campus Merchant Program!
 
Students and Employees with UCard Debit Accounts can now use those funds to purchase goods at Stop & Shop of Hadley!
 
* Please note that the merchants participating in the UCard Off-Campus Merchant Program accept only UCard Debit Account funds, *NOT* Dining Bucks or Meal Swipes.

UMass Amherst has recently transitioned from an on-campus bookstore to an online bookstore managed by Amazon.com.  This new bookstore does not currently accept the UCard debit account as payment.
 
As a result, students and their families should not deposit funds to the UCard debit account for the purposes of purchasing books, and instead should purchase books from Amazon using an accepted payment method.
 
For more information about the new online book store and its relation to the UCard system, please see: https://www.umass.edu/ucard/content/new-online-book-store.
 

If you are using a mobile phone or tablet to access GET, GET will automatically send you to a mobile-friendly version of the web site. 

However if you are using an iOS or Android device, you should download and install the free iOS app or download and install the free Android app for even better performance and ease of use.

To learn more about GET, please see these short movies about How to Deposit Using GET and The GET Experience!

Did you know that in addition to being accepted nearly eveywhere on-campus, your UCard Debit Account can also be used to buy food at over 20 off-campus locations?
 
Please check out the complete list of our participating off-campus merchants, including our newest merchants, Wendy's of Hadley and the Loose Goose Cafe!