UCard Card Printers Temporarily Down

July 12, 2024

The UCard Office card printers are temporarily down, and the UCard Office cannot print any cards at this time.  The vendor has been contacted about the issue and is working on a solution.  
 
Thank you for your patience as we work to resolve this issue.

New Photo Upload Tutorial

May 23, 2024

Need some additional help with submiting your UCard photo online?  Take a look at our new UCard Photo Upload Tutorial!

Major Change to Photo Upload Starting March 18

March 7, 2024

Starting March 18, 2024, the online UCard photo submission application, MyPhoto, will no longer require that users submit a photo of their government-issued ID (driver's license, passport, etc.) in addition to their UCard photo.  Starting March 18, customers will only need to submit a photo that meets the UCard Photo Requirements.

New Value Plus Kiosk Location

February 16, 2024

Please take advantage of the newly relocated Value Plus kiok in Hampshire Dining Hall. 
 
There are six Value Plus self-serv kiosks available on campus for customers to:

  • Check their UCard/Guest Card debit account balances
  • Deposit funds to their UCard/Guest Card debit account
  • Acquire a Guest Card

 
The six Value Plus kiosks are located in the:

  • UCard Office: Room 168, Whitmore Administration Building
  • W.E.B. Dubois Library: Lower floor (2 kiosks)
  • Science & Engineering Library: 2nd floor,  Lederle Graduate Research Center
  • Campus Center:  Main concourse, near Harvest Market
  • Hampshire Dining Commons: Near the entrance of the Grab & Go (NEW LOCATION! Formerly located in Hamden)

 

Known GET Log In Issue

September 14, 2023

The UCard Office has identified an issue for a small number of international students who are having difficulties logging in to GET either via the GET App or using the GET Web Portal. They successfully log in to campus single sign on, but then get the error:

"Login successful but we were unable to access your campus card account."

 

We have reported the issue to campus Information Technology, and they are working on a solution.  Once a fix is in place, we will update this announcement. Until then, students in this situation can:

  • Contact the UCard Office at ucard@admin.umass.edu, to request balance or transaction history information.  This request must be sent from the student's UMass email account.
  • Make a credit card deposit to the student's UCard debit account using the Make a Deposit link on the UCard Office homepage.

 

Thank you for your patience as we work to resolve this issue.

GET Funds and International Credit/Debit Cards

September 9, 2021
The UCard Office has received a number of support requests from students attempting to use international credit/debit cards to deposit funds to their UCard debit accounts via GET and the GET App.  Unfortunately GET will only work with credit/debit cards issued by a U.S. financial institution.  Any attempted deposits using a non-U.S. credit/debit card will fail.
 
Even though they fail, the charges may temporarily show up on students' bank/credit card statements.  This is because the transactions were approved on the bank's end.  Because they failed on the GET end, those pending transactions will eventually time out, typically in 3-5 business days (though this time may very depending on the bank).  Once they time out, those funds will once again become available to students.
 
If students don't have a U.S. VISA, MC, AMEX, or Discover card that they can use, they can still make cash or check deposits to their UCard debit accounts.  They should see Depositing Funds for more details about other deposit options.
 
We sincerely apologize for the confustion this has caused, and are working with our GET vendor to provide better information on the actuall GET site and App, regarding this limitation.

Download the GET App for your iOS or Android Device

June 1, 2020

If you are using a mobile phone or tablet to access GET, GET will automatically send you to a mobile-friendly version of the web site. 

However if you are using an iOS or Android device, you should download and install the free iOS app or download and install the free Android app for even better performance and ease of use.

In addition to all the features found at the GET web site, the GET app also included the GetMyID functionality which allows a cardholder to display their UCard photo and id on their phone or other mobile device.

Location & Hours

168 Whitmore Administration Bldg. (Map)
Monday - Friday, 8:30am-5:00pm
(Extended Hours & Holiday Exceptions)

Contact Information

Email: ucard@admin.umass.edu
Telephone: (413) 545-0197
FAX: (413) 577-0644

Mailing Address

UCard Office
P.O. Box 2364
Amherst, MA 01004-2364