UMass Amherst UCard Office

Employees & NENS (Non-Employee, Non-Students)

UCard Office staff continue to work remotely from home, but offer appointments to customers who need to pick up new and replacement UCards.  Please schedule your appointment at https://outlook.office365.com/owa/calendar/UMassUCardOffice@umass.onmicrosoft.com/bookings/

• New Employee/NENS will first need to upload a photo at https://www.umass.edu/ucard/content/ucard-photo-upload.  
• Current employee/NENS needing a replacement UCard will first need to request a replacement UCard at www.umass.edu/ucard/amherst-ucard.

Students Living On-Campus During Fall 2020

The following students will pick up their UCards at their residential mail boxes, and do not need to make an appointment:

• New Freshmen and Transfer students living on-campus in the fall.  (Please upload your photo at https://www.umass.edu/ucard/content/ucard-photo-upload
• Returning students living on-campus in the fall.  (Please request a replacement UCard at www.umass.edu/ucard/amherst-ucard if you lost or damaged your UCard.)

Students Living Locally Off-Campus During Fall 2020

UCard Office staff continue to work remotely from home, but offer appointments to customers who need to pick up new and replacement UCards.  Please schedule your appointment at https://outlook.office365.com/owa/calendar/UMassUCardOffice@umass.onmicrosoft.com/bookings/

• New Freshmen, Transfer, and Graduate students living locally off-campus in the fall.  (Please upload your photo at https://www.umass.edu/ucard/content/ucard-photo-upload
• Returning students lliving locally off-campus in the fall.  (Please request a replacement UCard at www.umass.edu/ucard/amherst-ucard if you lost or damaged your UCard.)

Students Studying Remotely from Home During Fall 2020

Students studying from home who do not live locally will not receive their UCards until they come to campus in the spring.

Due the ongoing COVID-19 situation, UCard Office staff continue to work remotely from home, with a staff member coming on campus once a week to issue new and replacement UCards on a "by appointment" basis.  Anyone needing a new or replacment UCard should contact the UCard about scheduling an appointment
 
For those customers that need card-related services while they wait to receive their new or replacement UCard, there are several types of temporary cards that people should be aware of:

• For door access to non-residential buildings, customers should contact the Faciities and Campus Services at https://www.umass.edu/facilities/requests about getting a temporary door access card.
• For door acces to residential buildings, customers should contact the appropriate Residential Life Service Desk https://www.umass.edu/living/residence/rsd about getting a temporary door access card.
• For access to meal plans, customers should contact the Meal Plan Office (mealplan@umass.edu) about getting a temporary meal plan card.

 
To maintain safety and proper social distancing, Dining Services is currently restricting access to dining areas to UMass students and employees only.  To gain entrance to the dining areas, you can either show your UCard, or you can show them your UCard photo via GET My ID in the get app.  Please note that the latter solution should only be used if and while you are waiting to get a replacement UCard.  It is not a long-term solution.
 
Installing and using GET My ID is pretty straightforward:

1. If you haven't already, install the GET app to your iOS or Android phone (see other announcement on this page about how to do this.)
2. Login into the GET app
3. When you've successfully logged in, click on the "Scan Card" link under your photo, to blow up the photo.

Contact the UCard Office at ucard@admin.umass.edu or (413) 545-0197 if you run into any difficultes with installing/using GET, or any other ucard-related questions or concerns.
 
Thank you!

If you are using a mobile phone or tablet to access GET, GET will automatically send you to a mobile-friendly version of the web site. 

However if you are using an iOS or Android device, you should download and install the free iOS app or download and install the free Android app for even better performance and ease of use.

To learn more about GET, please see these short movies about How to Deposit Using GET and The GET Experience!