UMass Amherst UCard Office

Because the campus has moved to an elevated COVID-19 status, the UCard Office will resume normal in office hours starting March 1st, but will continue with reduced in office hours through the end of February

• Email Support:
  • Monday - Friday: 08:30am - 05:00pm
     
• Phone Support:
  • Monday - Friday: 08:30am - 05:00pm
     
• Appointments to pickup cards:
  • Monday, February 22nd: 10:00am - 03:00pm
  • Wednesday, February 24th: 10:00am - 03:00pm
  • Friday, February 26th: 10:00am - 03:00pm
  • Starting Monday, March 1st:  Monday-Friday: 10:00am - 03:00pm
     
• Please do not simply show up at the UCard Office without an appointment.  We will not be able to assist you, and you may put other customers at greater risk as we strive to maintain social distancing.

 
Self-Support Options (24 x 7):

• If you are getting your first UCard, you can submit your UCard Photo at https://www.umass.edu/ucard/content/ucard-photo-upload-online-photo-submission.
• If you need a replacement UCard, please see https://www.umass.edu/ucard/content/getting-replacement-card-during-covid-19.
• Once your photo is approved, or after you have submitted a replacement request, make sure that you have booked an appointment to pick up your UCard at https://www.umass.edu/ucard/content/scheduling-appointment-pick-your-card-2.

If you are using a mobile phone or tablet to access GET, GET will automatically send you to a mobile-friendly version of the web site. 

However if you are using an iOS or Android device, you should download and install the free iOS app or download and install the free Android app for even better performance and ease of use.

In addition to all the features found at the GET web site, the GET app also included the GetMyID functionality which allows a cardholder to display their UCard photo and id on their phone or other mobile device.

To learn more about GET, please see these short movies about How to Deposit Using GET and The GET Experience!