UMass Amherst UCard Office

Employees & NENS (Non-Employee, Non-Students)

UCard Office staff continue to work remotely from home, but offer appointments to customers who need to pick up new and replacement UCards.  Please schedule your appointment at https://outlook.office365.com/owa/calendar/UMassUCardOffice@umass.onmicrosoft.com/bookings/

• New Employee/NENS will first need to upload a photo at https://www.umass.edu/ucard/content/ucard-photo-upload.  
• Current employee/NENS needing a replacement UCard will first need to request a replacement UCard at www.umass.edu/ucard/amherst-ucard.

Students Living On-Campus During Fall 2020

The following students will pick up their UCards at their residential mail boxes, and do not need to make an appointment:

• New Freshmen and Transfer students living on-campus in the fall.  (Please upload your photo at https://www.umass.edu/ucard/content/ucard-photo-upload
• Returning students living on-campus in the fall.  (Please request a replacement UCard at www.umass.edu/ucard/amherst-ucard if you lost or damaged your UCard.)

Students Living Locally Off-Campus During Fall 2020

UCard Office staff continue to work remotely from home, but offer appointments to customers who need to pick up new and replacement UCards.  Please schedule your appointment at https://outlook.office365.com/owa/calendar/UMassUCardOffice@umass.onmicrosoft.com/bookings/

• New Freshmen and Transfer students living locally off-campus in the fall.  (Please upload your photo at https://www.umass.edu/ucard/content/ucard-photo-upload
• Returning students lliving locally off-campus in the fall.  (Please request a replacement UCard at www.umass.edu/ucard/amherst-ucard if you lost or damaged your UCard.)

Students Studying Remotely from Home During Fall 2020

Students studying from home who do not live locally will not receive their UCards until they come to campus in the spring.

Requesting a Replacement UCard 

All returning students coming to campus in the fall,  the UCard Office will be supporting you with limited services, consistent with the University’s reopening plan for the Fall 2020 semester.

If you have lost or damaged your UCard while away from campus, please request a replacement UCard at www.umass.edu/ucard/amherst-ucard.  The normal $30.00 UCard replacement fee will be automatically billed to your Bursar account..
 

Students Living On-Campus for Fall 2020 

If you submitted a request for a replacement UCard by July 31st, you will receive your replacement UCard in your residential mail box when you return to campus. If you submitted your request after July 31st, we will do our best to have it available for you when you arrive, but there may be a delay depending on the volume of late requests that we receive.

Students Living Locally Off-Campus for Fall 2020: 

You will need to schedule an appointment time with the UCard Office to pick up your replacement UCard at https://outlook.office365.com/owa/calendar/UMassUCardOffice@umass.onmicrosoft.com/bookings/  

Students Living Remotely During Fall 2020:

You will not receive your UCard until you come to campus in the spring.  If you are planning to make a trip to the campus in the fall, you can schedule an appointment time with the UCard Office to pick up your replacement UCard at https://outlook.office365.com/owa/calendar/UMassUCardOffice@umass.onmicrosoft.com/bookings/ .  We only ask that you wait unil September to do so, so that we can finish assisting those student coming to campus in August.

Please send any questions regarding this, or other UCard-relate issues, to ucard@admin.umass.edu.

Incoming Freshmen and Tranfer Students, don't get stuck without a UCard when you arrive on campus!  Submit your UCard photo now at https://www.umass.edu/ucard/content/ucard-photo-upload.   
 
Due to the semester starting early, the new deadline for submitting your photo is July 31, 2020.  But don't wait that long.  Submit your photo now to ensure that it is approved before the deadline!
 
Students who will not be living or working on-campus in the fall will not need their UCards for the start of the semester.  However we ask that you still upload your photos by the July 31st deadline so the we have your photo on file to print you a UCard should you come to campus later in the semester, or in preparation of your arrival in the Spring.
 
Thank you!

If you are using a mobile phone or tablet to access GET, GET will automatically send you to a mobile-friendly version of the web site. 

However if you are using an iOS or Android device, you should download and install the free iOS app or download and install the free Android app for even better performance and ease of use.

To learn more about GET, please see these short movies about How to Deposit Using GET and The GET Experience!

Due the ongoing COVID-19 situation, UCard Office staff continue to work remotely from home, with a staff member coming on campus once a week to issue new and replacement UCards on a "by appointment" basis.  Anyone needing a new or replacment UCard should contact the UCard about scheduling an appointment
 
For those customers that need card-related services while they wait to receive their new or replacement UCard, there are several types of temporary cards that people should be aware of:

• For door access to non-residential buildings, customers should contact the Faciities and Campus Services at https://www.umass.edu/facilities/requests about getting a temporary door access card.
• For door acces to residential buildings, customers should contact the appropriate Residential Life Service Desk https://www.umass.edu/living/residence/rsd about getting a temporary door access card.
• For access to meal plans, customers should contact the Meal Plan Office (mealplan@umass.edu) about getting a temporary meal plan card.

 
To maintain safety and proper social distancing, Dining Services is currently restricting access to dining areas to UMass students and employees only.  To gain entrance to the dining areas, you can either show your UCard, or you can show them your UCard photo via GET My ID in the get app.  Please note that the latter solution should only be used if and while you are waiting to get a replacement UCard.  It is not a long-term solution.
 
Installing and using GET My ID is pretty straightforward:

1. If you haven't already, install the GET app to your iOS or Android phone (see other announcement on this page about how to do this.)
2. Login into the GET app
3. When you've successfully logged in, click on the "Scan Card" link under your photo, to blow up the photo.

Contact the UCard Office at ucard@admin.umass.edu or (413) 545-0197 if you run into any difficultes with installing/using GET, or any other ucard-related questions or concerns.
 
Thank you!

As a result of recent precautionary decisions made at the state and campus level regarding the COVID-19 virus, the UCard Office, like most of the campus, is closed indefinitely.   The UCard staff is currently providing support remotely during our normal business hours (Monday-Friday, 8:30 am to 5:00 pm)
 
You can contact the ucard office by email at ucard@admin.umass.edu, or leave a voice mail at (413) 545-0197 (option 0), and we will respond as quickly as possible.
 
Thank you for your continued patience as we work through these challenging times.

The UCard Office is not automatically closing or refunding UCard debit plans as part of the campus refunds.  However, please see the following information about how accounts are closed and refunds issued:
 

• UCard debit funds roll over from semester to semester and year to year until a student graduates or withdraws from the University.

• Three times a year, the UCard Office automatically closes accounts of students who have graduated or left the university (March, July, and October).  Any balances equal or greater than $10 are refunded in full, while balances under $10 are forfeited.

• Cardholders can request that we close their accounts at any time, using the online form:  https://www.umass.edu/ucard/content/close-ucard-debit-account-request.

• Due the current Covid-19 situation, the $10 normally associated with manually closing a debit account before the student graduates/leaves the university is being waived.  

 
Please contact the UCard Office at ucard@admin.umass.edu or (413) 545-0197 (option 0) with any questions you may have.
 
Thank you.

Due to recent events, the UCard Office move has been postponed indefinitely. The UCard Office remains located in Room 168 Whitmore Administration Building.