UMass Amherst UCard Office

There are two current issues with GET that have been reported to our vendor, and are being worked on.

1. GET is not accepting AMEX deposits at this time.  Unfortunately, until this is fixed, you will need to make deposits using some other method.  Visa, MC, and Discover deposits are going through fine. However, if you only have an AMEX card, you will need to make a cash or check deposit to put funds in your UCard.  Please see:  https://www.umass.edu/ucard/content/making-deposit-your-ucard-debit-account for more infomation.
    
2. Some customers have reported issues loggin into GET.  They see an error message that says: “Login successful but we are unable to access your campus card account. Please contact support.”   Unfortunately, until this is fixed, these customers will not be able to log into GET.  If you are in this situation and need something in GET(balance information, transaction history, mark card lost or found) contact the UCard Office at ucard@admin.umass.edu or (413) 545-0197.  If you are trying to make a deposit, you still can.  Simply go to umass.edu/ucard and click on "Make a Deposit".  This credit card deposit method was designed with parents in mind, and does not require you to log in.

 
We apologize for these inconveniences, and will update our announcements as these issues are resolved.  
 

For information about:

• How to submit your UCard photo
• Where and when to pick up your UCard
• The UCard Office's hours of operation
• What to do if you'll being moving in before picking up your UCard

 
please see our Fall 2022 UCard Information.

Submitting your UCard Photo

Incoming Fall 2022 Freshman and Transfer students should submit their UCard photos no later than the following dates:

• Incoming Freshmen - June 1, 2022
• Incoming MassTranfer Students - June 6, 2022
• Other Incoming Transfer Students - June 15, 2022

If your miss your deadline, still submit your photo as soon as possible, as we are not currently taking photos in the office.

NOTE   Pictures of another picture (High School portraits, passport pictures, etc) for the 1st step photo submission are usually rejected.  A Selfie headshot in front of a solid white background (no lines from blocks or door panels) and looking directly at the camera (no head tilt or side view) are almost always acceptable. Submitting the same picture twice will always get rejected.

Getting your UCard

Once your UCard photo has been approved, you will receive your UCard in one of three ways:

1. If you met the June deadline for submitting an approved UCard photo and will attend a Ready for the U session in the summer, you will receive your UCard at the start of your Ready for the U session, when you arrive on campus.
2. If you did not meet the June deadline, or will not attend a summer Ready for the U session, but submit an approved photo before July 15, 2022 and are a domestic student, we will mail your UCard to your home address in late July/early August.
3. If you did not meet the July mailing deadline or don't have a domestic permanent address in SPIRE, you will pick up your UCard when you arrive on campus in the fall.  A separate UCard appointment calendar for fall opening will be posted to the UCard website in early August.

If you received your UCard in the Mail, as a security precaution your UCard was temporarily marked as "Lost" prior to mailing it to your permanent address.  Before you can use your UCard, you will need to complete the following steps to reactivate it:

• Go to UCard web site:  umass.edu/ucard/
• Under Debit Account Management, click on GET Login
• Log in to GET using your UMass  email address and associated password
• Under Quick Links, click on I Found My Card
• Click on Report My Found Card
• Log out of GET by clicking on Logout in the top right corner of the screen

The UCard Office has worked with a number of students who have had problems with submitting photos taken with their iOS devices.  This is because a recent update in iOS changed the default file format in which photos are saved.  Rather than the traditional JPG format, they are now saved as HEIC, a high efficiency format that saves room on their iPhones, iPads, etc.  Unfortunately, this format is not currently compatible with our MyPhoto application. (One telltale symptom is that they select the photo to upload, but the application cycles back to asking them to select a photo.)

Rather than attempting to convert the image (which can sometimes be a difficult process and often fails to work anyway), the UCard Office has been instructing students to temporarily set their camera settings to save photos as JPGs, retake the photos, and submit the new photos.  The instructions for doing so are pretty straightforward.  On your iOS device:

• Go to Settings
• Go to Camera
• Go to Formats
• Change the checked format from “High Efficiency” to “Most Compatible”

Please contact the UCard Office if you are still having difficulties uploading your photos.

If you are using a mobile phone or tablet to access GET, GET will automatically send you to a mobile-friendly version of the web site. 

However if you are using an iOS or Android device, you should download and install the free iOS app or download and install the free Android app for even better performance and ease of use.

In addition to all the features found at the GET web site, the GET app also included the GetMyID functionality which allows a cardholder to display their UCard photo and id on their phone or other mobile device.

To learn more about GET, please see these short movies about How to Deposit Using GET and The GET Experience!