Why can't I find the citation when I try to appeal it or pay for it online?

The majority of parking citations are entered into an electronic handheld device which is downloaded directly into our computer system every evening. However, some citations are handwritten. Handwritten citations can take two to three business days to appear in the system. Once a citation is in our system, you can pay for it or appeal it online.

parking@umass.edu
(413) 577-PARK (7275)

  

transit@umass.edu
(413) 545-0056

  

transport@umass.edu
(413) 545-4682