Special Transportation

Special Transportation Services has been a part of UMass Transit Service since 1986. "SpecTrans" provides free transportation service around the UMass Amherst campus to students, staff, and faculty with mobility impairments. Special Transportation Services provides an on-call and reservation service for passengers with both temporary and permanent disabilities both on and off campus. Our primary mission is to transport people to and from their classes and work. We also provide off campus trips on a limited basis.

Vans are equipped to carry the majority of wheelchairs.

Covid-19 Safety Protocols

UMass Amherst and the SpecTrans service continue to follow special protocols to ensure the health and well-being of our campus community. Passengers and drivers are expected to comply with all of the safety measures outlined here in addition to the current campus requirements.

Passenger Expectations:

  • Passengers and their guests are required to wear a mask at all times and comply with all current UMass safety protocols.
  • Any passengers who find themselves answering YES to any items on  the COVID-19 Daily Self-Checklist are asked to stay home, refrain from scheduling new rides, and cancel existing rides until safe.
  • Any passengers unwilling to comply may be denied service, and ridership privileges may be revoked for repeat offenders.

Driver Expectations:

  • Drivers are required to wear a mask at all times.
  • Where possible, van windows will be left (at least partially) open to allow for circulation of fresh air.
  • In the larger vans, where most windows cannot be opened, the vehicle ventilation will be set to allow the circulation of fresh air at all times.
  • Masks, gloves, and hand sanitizer will be made available for passenger use.
  • Vans are being disinfected at the end of each day with a strong, EPA approved cleaner.

These safety protocols serve to protect our passengers, drivers, and community members. UMass Special Transportation provides an essential service to many of our most vulnerable campus community members, and we will require strict compliance from all our passengers and drivers going forward to keep our community healthy and safe.    

Registering as a SpecTrans Passenger

Passengers with temporary disabilities can register directly with the SpecTrans Dispatcher. UMass students who need our service on a long-term basis must register with Disability Services by calling (413) 545-0892.

UMass faculty and staff who are seeking qualifying disability status and reasonable workplace accommodations should contact the Accessible Workplace Office.

The Five-College Van Service

Five-Colleges Incorporated will fund trips between UMass, Hampshire College, Amherst College, Mount Holyoke College, and Smith College for some academic programs. These trips are scheduled through the UMass Transit Field Trip Service. Inquiries should be directed to Diana Noble at least one week in advance.

Two Special Transportation vehicles of different styles parked near a curb
Two Special Transportation vehicles of different styles with accessible ramps extended

(413) 577-PARK (7275)


(413) 545-0056


(413) 545-4682