Parking FAQs
Based on special circumstances, how can I request to park in a lot not available for sale?
You can fill out the special request form available online and bring/mail it to the Parking Services office. The special request will be reviewed and you will be notified by phone or email of the decision.
Basic Contact Info
parking [at] umass.edu
4135777275
Do I need to return a permit when I get my replacement permit?
There is a $5.00 replacement fee for permits not returned to us when a replacement permit is needed.
Do I need two permits if I alternate between parking two vehicles on campus?
For customers alternating between two or more vehicles on campus, Parking Services offers a portable permit for $14 above cost of an adhesive permit. The portable permit should be properly displayed on the vehicle, and may only be used with vehicles that have been registered with the permit.
How can I dispute a parking citation?
A citation must be disputed within 14 days of issuance. Citation appeals may be made by mail (Parking Services, University of Massachusetts, 51 Forestry Way, Amherst, MA 01003-9262 – Attn.: Hearings Clerk), online, or in-person at the Parking Services office located in the trailers in lot 25, north of the Mullins Center. EXCEPTIONS: Handicapped spaces - If you have a state-issued placard, contact the Special Needs Clerk to register your vehicle and obtain a UMass permit at no charge. Your fine will be waived at that time; Meter violations - Meters have instructions on them that indicate that you may not park at a broken meter. If a meter is broken, please move your vehicle and call (413) 577-7275 to inform Parking Services.
How do I get a permit ?
Student and employee permits may be obtained by stopping by Parking Services' office or online. If you would like to purchase a permit in person, you must bring a form of identification and a copy of your registration. If you would like to purchase a permit online, you will be required to fax or mail a copy of your registration.
How do I return a permit?
Bring the permit back to parking services for a prorated refund.
How many deductions are made?
- Permanent Employee — 24
- 35-Week Employee — 13
- GEO Member — 2
Is there any free parking on campus?
There is no free parking on campus from 7 a.m.-5 p.m. If you do not have a permit, you will need to purchase a one-day pass or utilize a metered lot or the Campus Parking Garage. From 5 p.m.-7 a.m., you may park in any non-24-hour restricted lot without a permit, or park in a metered space at no charge. You may also park at any meter from 5 p.m.-9 a.m. For more information on lot locations, please see the Interactive Map.
What can I do if I do not agree with the outcome of the citation appeal?
To dispute the outcome of a citation appeal, an additional appeal may be filed with the Hearings Review Board, but must be submitted within 10 days of receipt of the original appeal decision. These appeals must be made in writing and should be sent to: Parking Services, University of Massachusetts, 51 Forestry Way, Amherst, MA 01003-9262 – Attn.: Hearing Review Board.
What information must I provide to Parking Services if I get a new vehicle?
We require a copy of the new vehicle's registration.
What is Parking Services' address?
Our address is 51 Forestry Way, Amherst, MA 01003 in Lot 25 north of the Mullins Center.
What is the Bursar's policy regarding parking violations?
Failure to pay outstanding citations may result in the inability to register for classes and/or withholding of transcripts/diploma.
Where can I park during the summer?
During the summer, customers with valid year-long permits may park in any Yellow, Purple, and some Green Lots. If you do not have a permit, you may obtain one from Parking Services.
Where does the revenue from paid parking citations go?
All monies collected from parking citations go directly into the University's Parking Scholarship Fund which is administered by the Financial Aid Office.
Which lot(s) am I eligible for?
- Red lots are available to employees and post-doctoral students.
- Blue lots are available to employees, GEO members, and graduate RA's and TA's.
- Green lots are available to employees and off-campus commuter students.
- Purple lots are available to students living on-campus.
- Yellow lots are available to any University community member.
Which violations are not appealable?
#01 HANDICAP AREA (no state-issued placard/plate or UMass special needs permit) and #21 METER VIOLATION—EXPIRED METER cannot be appealed.
Who is eligible for payroll deduction?
Permanent employees, 35-week employees, and GEO members are all eligible for payroll deduction.
Who is eligible to purchase a portable permit?
Employees may purchase a portable permit at any time. Off-campus students who have two vehicle registrations assigned to their permit are also eligible. The fee is $14.
Who is responsible for the payment of a citation?
The registered owner of the vehicle for which the citation was written is responsible for payment of the citation.
Why can't I find the citation when I try to appeal it or pay for it online?
The majority of parking citations are entered into an electronic handheld device which is downloaded directly into our computer system every evening. However, some citations are handwritten. Handwritten citations can take two to three business days to appear in the system. Once a citation is in our system, you can pay for it or appeal it online.
Why did my waitlist position number change?
The availability within a lot is based on capacity. All lots are continually reviewed to ensure that as space becomes available, those who are on a waitlist receive priority. To ensure the integrity and consistency of the waiting list, requests are entered as of the date they are made. Requests come from several sources and due to delays with merging data, number assignments may fluctuate until all requests have been entered.
