Accessible Van Service

Accessible Van Service has been a part of UMass Transit Service since 1986. The service provides free transportation around the UMass Amherst campus to students, staff, and faculty with mobility impairments. Accessible Van Service provides an on-call and reservation service for passengers with both temporary and permanent disabilities, both on and off campus. Our primary mission is to transport people to and from their classes and work. We also provide off campus trips on a limited basis.

Vans are equipped to carry the majority of wheelchairs.

Passenger uses lift to exit accessible van

Registering as an Accessible Van Service Passenger

Passengers with temporary disabilities can register directly with the Accessible Van Service Dispatcher. Additionally, please have your medical provider fill out an Eligibility Form. If your provider is a medical provider outside of University Health Services, they should attach a doctor's note and provide contact information for their practice. Providers can email this to stspv [at] or fax it to (413) 545-1930.

UMass students who need our service on a long-term basis must register with Disability Services by calling (413) 545-0892.

UMass faculty and staff who are seeking qualifying disability status and reasonable workplace accommodations should contact the Accessible Workplace Office.

Health and Safety Protocols

UMass Amherst and the Accessible Van Service continue to follow special protocols to ensure the health and well-being of our campus community. Passengers and drivers are expected to comply with the safety measures outlined here.

Passenger Expectations:

  • Passengers and their guests are not required to wear a mask.
  • Any passengers with COVID symptoms are asked to stay home and cancel existing rides. Please refer to the UMass Isolation and Quarantine Guide.

Driver Expectations:

  • Passengers may ask their driver to wear a mask. Advance requests are preferable and can be made with the dispatcher when scheduling the ride.
  • When practical, vehicle windows will be left (at least partially) open to allow for circulation of fresh air.

The Five-College Van Service

Five-Colleges Incorporated will fund trips between UMass, Hampshire College, Amherst College, Mount Holyoke College, and Smith College for some academic programs. These trips are scheduled through the UMass Transit Field Trip Service. Inquiries should be directed to Diana Noble at least one week in advance.

Two Accessible Van Service vehicles of different styles with accessible ramps extended
(413) 577-PARK (7275)
(413) 545-0056
(413) 545-4682