You are key to student success, and we are committed to providing support and resources for you.
Student Success is committed to supporting you on your mission to facilitate student development, success, persistence, and employability. We strive to assist advisors and staff with staying abreast of student trends, best practices, UMass Amherst policies and procedures, and student success technologies.
Success@UMass Development Series
Creating a culture of cross-functional collaboration and shared strategy for supporting student success, the Success@UMass Development Series offers year-round sessions addressing topics centered around the following student success category or focus area:
- Supporting Students through Transitions: Connecting with Campus Resources
- Promoting Student Success through Skill Development
- Theory to Practice: Frameworks for Student Success
- Connecting Technology to Practice
- Employability and Success Post-UMass
- Advising for Success: Foundations of Advising and Student Success Technology
Any UMass employee working with undergraduate students is invited to attend sessions. An RSVP is requested, but not required.
Advisors play a key role in supporting students who have received concerning course referrals through appointments and resource connections. The UMass Early Alert initiative partners with instructors and advisors to connect undergraduate students with the resources needed to meet the rigors of college-level academic work and expectations. Through a coordinated referral network, students are guided towards resources that support mastery of course content and academic skill development.
Student Success Technologies
There are three primary student success technologies at UMass: Spire, SSC Campus, and Handshake. All work together to support a unique aspect of student success and offer student-facing tools as well as staff tools.
Spire serves as the official student information system. Spire offers course registration, the academic requirements report (degree audit), management of service indicators (holds), and additional student academic records information.
SSC Campus is a student persistence and retention tool. Utilizing all of the academic record information from Spire, SSC Campus provides advisors and staff tools to proactively reach out to students, track and monitor student performance, easily connect with students through appointment scheduling, and document student interactions across campus. For more information about SSC Campus, view the Advising & Staff Resources Inventory.
Handshake offers students the ability to connect with career resources through internships and job postings, scheduling interviews, reviewing upcoming career events, and RSVP, and create a profile for interested employers to review. Additionally, for career services professionals, Handshake provides a tool to streamline and enhance employer relationships, job postings, events, and on-campus interview scheduling.
All student academic record information is protected. Thus, any individual needing access to this type of information through Spire or SSC Campus must be vetted and approved for access through the UMass Amherst official access request and training process prior to gaining access to academic record information.
Resources for Promoting Student Success and Leveraging Technologies
Why start from scratch? Utilize the resources provided by Student Success to help connect students with resources, develop academic and financial wellness skills, and/or leverage the technologies to proactively engage with students.
View the Advising & Staff Resources Inventory.
I’d like to request or suggest a new resource or development topics for staff and advisors on campus. Who should I contact?
We’d love to hear your suggestions. We are continuously creating and sharing new resources to support your work. Email email@example.com.
I’d like to use SSC Campus for appointment scheduling. How do I get my services set up?
Great! SSC Campus offers efficient appointment scheduling for both advisors and students. It offers custom set-up based on your programs and services. Email firstname.lastname@example.org.
If I need advisor level access to Spire and/or SSC Campus, what should I do?
Advisor level access to both technologies grants access to student academic record information, thus you will need to complete the access request process and participate in training.