We began our process in 2013 when Dr. Kuk visited our campus to meet with internal and external stakeholders. Through analyzing these data, Dr. Kuk provided us with recommendations for moving to an organizational structure aligned by function with a goal to better serve our students. In 2014, we created the Advocacy, Inclusion, and Support Programs (AIS); Student Engagement and Leadership (SEL); Campus Life; and Wellness clusters. In 2015, the SACL Matrix Working Group completed a report and recommendations for adopting a more centralized, matrixed approach to our administrative infrastructure, particularly with the functions of Human Resources and Finance. In 2016, we identified our eight key SACL functions to support retention to graduation: transitioning and connecting students to campus; fostering positive campus climate; cultivating inclusion and diversity; developing opportunities for civic engagement and co-curricular learning; creating immersive living-learning environments; providing listening, care, and focused support for students in crisis; supporting wellbeing, health, and safety; and preparing students for a successful post-UMass future. To ensure a cross-collaborative, coordinated approach to student success from matriculation through graduation, we established the Student Success cluster with a dual reporting line to Student Life and the Dean of Undergraduate Education. In 2017, we focused on capital planning from the recommendations of the Student Experience Master Plan to pave the way for upgrades to our facilities and the renovation of the Student Union. In 2018, we refreshed the UMass Strategic Plan and began formalizing the SACL Human Resources Matrix. In 2019, we established a Shared Services structure that includes human resources, staff training and development, assessment, and communications.
As we continue to build a functionally aligned structure, we envision that:
- Staff will be supported to collaborate in doing innovative work to support our students
- Systems will be more humanized and responsive to the needs of staff and students
- Individual and collective learning will be enabled so that our collective competencies and knowledge can be refined and shared as we continue to align with our campus strategic goals.