Faculty and Staff Resources

Important Programs and Services

Undergraduate Advising

Undergraduate Advising provides undergraduate students a variety of opportunities and services designed to facilitate the best academic experience possible.

Career Services

Faculty and staff are encouraged to refer students to Career Services for all career development and job searching concerns.

First Year IntelligenceExperience (FYI)

The First Year Intelligence (FYI) program helps students build relationships with other students, faculty and staff, and provides academic and personal support.

Fall New Students Orientation (NSO)

Faculty and staff are invited to participate in Fall NSO to help welcome students to campus.

Other Resources

Community Standards- Policies and Guidelines includes Code of Student Conduct, Academic Honesty, and FERPA.

The Assessment and Care Team (ACT)

Recognizing and Helping Students in Distress

The University of Massachusetts Amherst is comitted to maintaining a safe working, learning and living environment for all members of the campus community.  The rise in levels of violence has become increasingly a national and local concern.  The Assessment and Care Team (ACT) focuses on students who may pose a threat to themselves or others, taking action to help the individual and protect campus safety.  Representatives from key student support offices meet weekly to share information and develop action plans.  ACT also consults with faculty and staff in identifying problematic behaviors.  Members of the campus community concerned about a student are encouraged to involve ACT by calling the Dean of Students Office, (413) 545-2684.

In an emergency, call 911 for the UMass Amherst Police Department (UMPD).

Recognizing and Helping Students in Distress

Are you concerned about a student's physical or mental health?  Has a student's behavior disrupted your class or caused you to worry about his or her future actions?  You may have the opportunity to help a student avoid dangerous situations and obtain help.  The ACT has compiled this guide as an aid to identifying signs of possible distress and making appropriate referrals.

Where do I start?

A situation, observation or instinct tells you to be concerned about a student.  But, you're not sure what to do or where to start, and worry that you'll make things worse.  Don't let that stop you from taking action.  Use this resource guide, talk to your supervisor or department chair, or call the ACT.  Help is available - for your student and for you.

Helping a student who is: 



  • Stress, panic, avoidance, excessive worry, sleeping or eating problems




  • Sense of entitlement, need for control, difficulty with structure and limits, perfectionism, disruptive behavior


Depressed, suicidal, disoriented


  • Deep sense of sadness, fatigue and social withdrawal, difficulty with concentration, memory and decision-making, feelings of helplessness, hopelessness or worthlessness 


Aggressive or potentially violent


  • Paranoia, distrust, fascination with weapons, violence evident in communication or writings, direct or indirect threats 


Immediate safety concern:

Abusing Substances


  • Coming to class high or smelling of alcohol, excessive absence, neglecting work, inappropriate behavior


A victim of assault or abuse


  • Self-reporting, appears with bruises



Center for Health Promotion
(413) 577-5181

  • Confidential alcohol screening and brief intervention through the BASICS program
  • Training on identifying high-risk use of alcohol and other drugs
  • Support services for individuals in recovery, including Fresh and Sober program

Center for Counseling and Psychological Health
(413) 545-2337

After-hours emergencies: 
(413) 577-5000
  • Brief psychotherapies, crisis intervention and 24/7 emergency services
  • Situation assessment consultation
  • Student referral assistance

Dean of Students Office
(413) 545-2684

  • Resources for undergraduate and graduate students
  • Challenging classroom situations
  • Appropriate responses to disruptive or intimidating behavior

Everywoman’s Center
(413) 545-0883

Rape Crisis Hotline
  • Serving women, men, all gender expressions; friends or family
  • 24/7 hotline; free counseling, support groups
  •  Support for friends and family

Faculty and Staff Assistance Program
(413) 545-0350

  • Strategies for dealing with problematic students
  • Support and feedback when issues are difficult to resolve
  • Resources for managing stress and other reactions to challenging situations

Ombuds Office
(413) 545-0867

UMass Amherst Police
(413) 545-2121

Emergency: 911