Community Health Worker
Department Description: Beth Israel Deaconess HealthCare is a network of more than 100 highly-skilled primary care physicians and specialists who are affiliated with the renowned Beth Israel Deaconess Medical Center in Boston, Beth Israel Deaconess Hospital-Needham, Beth Israel Deaconess Hospital-Milton and Beth Israel Deaconess Hospital-Plymouth. Our Central Office is located in Needham, MA.
Job Location: Needham, MA
Req ID: 32032BR
Job Summary: The Community Health Worker (CHW) will work as part of a primary care team and new initiative focused on the intersection between the Social Determinants of Health and health care. The CHW will assist patients and families with gaining access to the variety of social services they need to improve their health and well-being. The CHW will also engage the primary care team to increase understanding of how the social determinants of health impact health outcomes and will collaborate with the clinical team to promote health and wellness.
1. Establish trusting relationships and provide general support and encouragement to BIDHC patients and their families. The CHW will effectively communicate BIDHC's mission and values.
2. Provide ongoing follow-up, basic motivational interviewing and goal setting with patients/families. Help patients set personal goals and empower patients to participate in their healthcare.
3. Connect with patients in person or telephonically to assess their resource needs.
4. Provide a wide range of support to patients and families seeking community based resources, activities and benefits. Assist with access to concrete resources (ie food, housing, transportation, daycare, financial aid). Follow up with patients to ensure successful connection(s) with services.
5. Act as a patient advocate and liaison between the patient/family and community-based/government agencies.
6. Attend regular staff meetings, trainings and other meetings as requested. Collaborate with the BIDHC primary care team to ensure that patients have comprehensive and coordinated care.
7. Record patient care management information in the EHR (training provided) and other software no later than 24 hours after patient contact.
8. Provide culturally competent support and assist patients in connection to culturally and linguistically appropriate resources.
9. Demonstrate up-to-date knowledge about community resources appropriate to needs of patients/families. Develop and revise resource toolkits for primary care practices.
10. Provide technical assistance and training to primary care staff around administration of Social Determinants of Health Screening.
1. High School diploma or GED required. Bachelor's degree preferred.
2. 1-3 years related work experience required.
3. Ability to initiate and maintain positive working relationships with medical practice/practice staff and other organizations.
4. Understand the community served - community connectedness.
5. Ability and willingness to provide emotional support, encouragement and motivation to patients.
6. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
1. Successful completion of a Community Health Worker formal training program preferred.
2. Experience working in a community-based setting for at least 1 to 2 years preferred.
3. Bilingual skills in Spanish, Portuguese, Russian or Vietnamese.
1. Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
2. Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
3. Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
5. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
7. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
8. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
To apply, follow this link: https://jobs.bidmc.org/job/needham/community-health-worker/169/13643906