IT Services and Support

The School of Public Health and Health Sciences at UMass provides IT Services and Support to its faculty and staff through its Information Technology office. The SPHHS maintains a server, which provides secure hard disk space for research projects, accessible from faculty offices. The server is protected by IBM Proventia Server Intrusion Protection System software firewall, centrally managed and monitored 24 hours by the University’s Office of Information Technologies. Data stored on the server can be shared with research collaborators, and is backed up daily, with tapes stored off-site.

Two classrooms in SPHHS have a computer and AV equipment with overhead projectors. The department has additional equipment available for shared use, including Windows laptops and portable digital projectors. A computer lab with fifteen Windows 7 computers, is available for faculty, staff and student use.

IT Staff

IT Manager
Joe Pasquini
208 Arnold House
413-545-2949
jpasquini@umass.edu

Technical Assistant II
Nam Phan
209 Arnold House
413-545-2779
itra@umass.edu

Technical Assistant II
Darlene Reina
209 Arnold House
413-545-2779
itra2@umass.edu

Help Desk
sphhshelp@umass.edu

Eduroam

Eduroam allows UMass Amherst students, faculty, and staff to obtain free wireless connectivity at participating institutions in the U.S. and abroad, by simply opening their device. This makes connecting to the Internet easy and convenient when visiting other campuses for conferences, research, or other reasons.

Setting up Edu-roam on Windows – Click Here
Setting up Edu-roam on Macintosh – Click Here
Setting up Edu-roam on iOS devices (iPad, iPhone, mobile) - Click Here
Setting up Edu-roam on Android devices - Click Here
Setting up Edu-roam on Ubuntu Linux – Click Here

Exchange Email & Calendaring

For general information about Exchange within UMASS Amherst please visit this page on UMass’s IT website.

For specific Operating System installs see below:

How to setup Exchange in Outlook 2013 – Click Here
How to setup Exchange in Outlook 2011 (Macintosh) – Click Here
How to add your Exchange account to iOS devices – Click Here
How to add your Exchange account to Android devices – Click Here
How to add your Exchange account in Apple Mail – Click Here

NENS Accounts

Courtesy Non-Employee, Non-Student (NENS) - Accounts are provided to certain individuals who have a special relationship with the University, usually for a limited time. Please click the link above to get information on what NENS is used for and the form for how to request a NENS account.

Computer Maintenance & Repair Services

The technical staff in the IT Help Center can repair computers, printers, and some mobile devices. They are Authorized Warranty Service Providers for Dell, Apple, and Lenovo and can repair these computers (except IdeaPad and Essential lines) under the terms of their warranties. We sell and install system components including wireless cards, memory, and hard drives.

For additional information on the Repair Center including and contact information hours of operation please visit this link.

VPN – Virtual Private Network

Virtual Private Networking (VPN) software creates an encrypted connection between your off-campus computer and the campus network. Members of the university community can use VPN software to connect securely to the campus network from off-campus (e.g., to access some campus servers or online library databases).

For general information about the new VPN – click here
Download the Pulse Secure VPN Client - click here

On the right hand side of this page you’ll see links for downloading the Operating Specific installer for PULSE.

MGHPCC / C3DDB

UMass Amherst collaborates with other UMass colleges and institutions to provide high performance compute usage in several scalable options based on need.

For additional information about the MGHPCC cluster, setting up an account, or getting a statement for grant applications please – click here
For additional information about the C3DDB please – click here

University IT Services

Computing facilities for the entire UMass Amherst Campus are available through the Office of Information Technologies (OIT). OIT provides telecommunications and general computing and networking for the university. The IT username (Net ID) provides access to e-mail, Internet, personal and course website hosting, the Udrive, and to UMass IT's PC classrooms. Click here for a list of IT services.

OIT computer classrooms can be reserved for faculty using computer technology in their coursework. For information about computer classroom locations, hours and software, visit the IT website.

Computer and IT Support Fee Policy

The Revenue-Based Budget for FY2013 and FY2014 approved for the DPH Computer and IT Support FUND (Dept ID: A122704000) allow for a $5/hour use fee. In order to determine the fee for a particular grant/contract in a year, the fee is calculated in the following manner:

Determine the level of effort of all students, faculty, and staff funded by the grant/contract who are budgeted on the project for a year as the number of full time equivalents. For example, one person working 100% time for 1 year is 1 FTE.
1. Do not include field workers who will not physically be at UMASS.
2. Do not include other faculty/students who will be working off site (at another university, etc).
Multiply the number of FTEs, X, by 2000 hrs/year and by $5.00 per hour. This is the DPH FUND Charge to include in the grant. For example, 1 FTE for 1 year will incur a FUND fee of $10,000.

Operation of the Computer and IT Support Fund

All grants and contracts must be signed by the DPH chair prior to submission. The chair will examine the budget for inclusion of the DPH Computer and IT Support Fee, and not approve the grant/contract if it is not present and appropriate.

The FUND manager will be notified of all new funded research grants/contracts. The PI on the grant will be contacted by the FUND manager, and the budget for the FUND will be recorded for each year of the project. The FUND manager will invoice the grant on a regular basis as agreed upon in the grant/contract.

A Computer Use and Planning Committee (with 1 member per Division plus the Fund Manager) will oversee operation, and report the DPH Chair and Division Directors in June of each year.

Statement for Grant: The DPH Computer and IT Support Fee covers the costs associated with Computer and IT Support, including providing and maintaining computer resources for research and teaching, maintenance of workstations, the server, server backup service, computer lab hardware and software, and the cost of providing computer technical support for the Department of Public Health faculty and research staff. The funds serve as a repository for income generated via provision of computer services and in turn supporting the incremental costs of providing them.

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School of Public Health and Health Sciences

IT Services and Support

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SPHHS Help Desk