Frequently Asked Questions


It is an advising tool to show you your progress through your degree program. Information on ARR

For conflicting exams, please submit an exam conflict form through your SPIRE account for Registrar’s Office review and approval. The Evening Exam Conflict and Final Exam Conflict forms are located in the Class & Finals Schedule section of the Manage Classes tile in your SPIRE account. The Registrar's Office will review your exam schedule and notify you and your instructor when a make-up exam is warranted based on the policy as outlined in the academic regulations.

There could be several different reasons for a withdrawal from the University. In each case, every attempt is made 14 days in advance to notify the student of the pending action. If you have received such notice, contact that specific agency who has requested the withdrawal.

Common reasons for withdrawals:

  • Money owed to the University: Bursar's Office, Campus Center, Housing, Dean of Students and/or Health Services
  • Immunization records are not complete
  • Failure to register for any courses
  • Academic Suspension or Dismissal
  • Disciplinary Action

Limited information regarding the withdrawal can be obtained by contacting the University Registrar's Office

Your Academic Level is based on credit totals. See below for credit table:

Academic Level 

Credit Count


87 credits and above 


57 - 86 credits 


27 - 56 credits 


0 - 26 credits 


You can change your Graduation date in SPIRE.  Go to Graduation > Graduation Data and click on "Change expected graduation term".  You can also change your diploma name, email and address here.

The University Registrar's Office is located in room 213 in Whitmore Administration Building.

You can change your address through SPIRE.  Log in, under your Student Center find your personal information.  In the "other personal..." drop down box choose Addresses.  Click edit and change address.

Important: Make sure to update your diploma address as well.  Diplomas are mailed to the diploma address we have listed for you and it does not get updated by the above changes.  For help with updating your diploma address, visit View/Update Your Graduation Data.

Review the Application for Re-Enrollment (formerly known as Application for Readmission) for more information.

Current and former students can access their enrollment verification (unofficial and official) through SPIRE. Once logged into SPIRE, please click on the Academics tile, and select Enrollment Verification under the Forms & Academic Requests section.

To view an unofficial enrollment verification, please expand the View Unofficial Report section and follow the on-screen instructions.

To request an official enrollment verification, please expand the Request Official Report section. Options for delivery are in-office pickup, mail delivery, fax and email. Please choose the preferred delivery option and follow the on-screen instructions to submit your request.

Alumni and former students: 

If you don’t know your SPIRE ID or Password, use these instructions (Alumni, Inactive Students section) to retrieve your credentials. If you have any questions about obtaining the “SPIRE Logon Essentials” don’t hesitate to call IT Help Center at 413-545-9400 or email

Enrollment/Degree Verification Information for Third Party Agencies (Employers, Employment Agencies, Background Search Firms, etc.)


You register for classes in SPIRE. View more information.

Enrollment appointment times to register for classes are determined by a student's potential Academic level, which includes completed and currently enrolled credit totals.

This is found in SPIRE under your Student Service Center. More information.

You may make a section change at any time during the semester, with the instructor’s signature of approval on a course change request card.

Late adds must get approval from an Academic Dean.  The Dean will sign a course change form indicating approval only after they have received documentation from the course instructor verifying your attendance.


You can print your own Unofficial transcript through SPIRE.  If you want an Official transcript, you can request within SPIRE or submit a request form.

Course and Schedule

You may change the credit value of a variable credit course at any time with the signature approval of the instructor on a course change form.


This information is found in your ARR.  If you are not an active student, come to the University Registrar's Office, 213 Whitmore, with a picture ID or you can mail/fax a signed request to us and we will send you the information.

An "INC" grade automatically turns to an "IF" after one semester (or to an "F" if it was taken before Fall 2004).  An instructor may submit a Grade Change Form with their signature at anytime during that semester which will change the "INC" to a letter grade.  An "INC" grade may be extended for a semester provided the instructor of the course has submitted a request to the Registrar's Office.

You must contact your instructor as soon as possible.

Schedule Builder

No, Schedule Builder generates all possible schedules based on the courses you select but does not check prerequisites.  After sending your schedule to the shopping cart, you must complete the enrollment process by importing your schedule into your shopping cart and clicking on PROCEED TO STEP 2 OF 3 and FINISH ENROLLING.

Only one schedule at a time can be sent to the enrollment shopping cart. If you want a different schedule, you must delete the courses listed in your shopping cart first.

Your current course schedule will be displayed in Schedule Builder.  You can add additional courses and Schedule Builder will find sections that fit into your current schedule.  

Under the Courses section in Schedule Builder, check the course you want to switch.
Under Current Schedule, uncheck the same course.
Click Generate Schedules and view a schedule with the section of the course that you prefer.
Send this schedule to your shopping cart and the new section will be there.

The course you selected may have been canceled by the department but the status has not yet updated in Schedule Builder.  The invalid class number will be displayed in the enrollment shopping cart. Open Schedule Builder and select a different schedule.

Some classes will have enrollment requirements which control who is able to enroll in the course. To see the enrollment requirements you would expand the course details by clicking the " i " icon on the class you want to view details for when viewing a generated schedule

Some sections may have class notes which about that specific class/section. To see the class notes you would expand the course details by clicking the " i " icon on the class you want to view details for when viewing a generated schedule.

Check your pop-up blockers if nothing happens within a few seconds.

Please note, Schedule Builder does not work in Safari when using an iMac or MacBook, please try a different browser.

Use the filters to narrow down your results. Try the following options:

Course Status - select open classes only
Instruction Mode - select option for in-person or online
Lock desired course sections
Add Breaks
Click on Sections next to the course name on the home page and uncheck box to exclude

Use the filters to expand your results. Try the following options:

Course Status - select open and full w/waitlist classes
Instruction Mode - select option for in-person and online
Lock desired course sections
Remove Breaks