SONA FAQ

Answer:

Email the researcher to let them know you will not be coming. They will still have to assign an “unexcused no-show". Then email psychsona@umass.edu with the name of the study and timeslot if you have a valid excuse for missing the timeslot (determined on a case-by-case basis), unexcused “no-shows” will be changed to excused absences. 

Answer:
  1. For in-person sessions and sessions that require you to be online at a specified time (videoconferences), you must either cancel more than 24 hours before the scheduled time or arrive at the designated place within 5 minutes of the scheduled time.  Otherwise, the experimenter or session organizer will assign an unexcused “no-show” regardless of the reason 

  1. If you have a valid reason for missing the session and failing to provide 24-hour notice, email psychsona@umass.edu within 48 hours or as soon as possible with the reason and any supporting evidence.  Your reason and history of other no-shows will be reviewed.  When there is a valid reason, unexcused “no-shows” will be changed to excused absences. 

  1. If you do not have a valid reason – you don’t need to do anything as you are allowed three unexcused “no - shows” each semester.  

Answer:

Your SONA credits will not show up in Canvas/Moodle/Blackboard until after the last day of classes (also the last day SONA studies can happen). Make sure you keep track of the amount of SONA credits that you have on your SONA homepage. In addition, make sure you allocate your SONA credits to the correct class.

Answer:

Email psychsona@umass.edu requesting a password reset. It sometimes just does not work if the participant requests it.  

Answer:

The researcher must grant you credit. This is usually done shortly after your participation in the study. If it has been some time and you have still not received credit, contact the researcher. 

Answer:

After a researcher has given credit, select “My Schedule Credits” on the upper left. For each study assignment, select “Reassign” under course. You can now decide which class to assign the credit to. Select “Reassign Credit”. You should now see that the credit(s) are assigned to your course.  

Answer:
  1. Go to "my profile" on the upper right. Select "change courses." Scroll until you see your desired course number/ instructor. Click on it and save changes. You should now see your courses listed.  

  1. If you do not see your course listed please email psychsona@umass.edu to have the course added to your account by the SONA administrator.   

Answer:

Only the researcher and principal investigator of the study may see that you have signed up for a study, along with the site administrator. No other users, including other researchers or your instructor can see this information. 

Answer:

No. Each credit can only be assigned to one class.  

Answer:

If you accumulate three unexcused “no-shows” this semester you will temporarily be unable to sign up for any more experiments or alternatives.  In order to reinstate your ability to sign up for SONA sessions, email psychsona@umass.edu.  You may be required to complete an additional written assignment before you can access SONA again and complete the SONA portion of your grade for this course. 

Answer:

If you are having any problems accessing SONA or SONA credit opportunities, please contact psychsona@umass.edu.  However, the department will provide sufficient opportunities for you to earn SONA credits if you want them and address the issues you are having within the first 8 weeks of the semester. 

Answer:

Students with disabilities that are registered with Disability Services can request accommodation from their instructor if neither experiment participation nor the alternative can work.  The student with the instructor cc’d can email psychsona@umass.edu for an alternative assignment (e.g., written summary of research articles) that does fully accommodate the needs of the student. 

Answer:

Email psychsona@umass.edu requesting the account deletion. Do not delete your account until you are positive that you will not take any more psychology classes.  

Answer:

Your web browser is not properly configured to accept cookies. You should turn on cookies in your web browser, try to use a different web browser (for example, switch to Firefox if you are currently using Chrome), or try to use a different computer. Detailed instructions can be found if you go to the site and enter the URL “cookie_help.aspx” in place of “default.aspx” in the address bar of the browser, when you are on the front page of the site

Answer:

Researchers can choose if their studies allow you to participate more than once. Not all studies allow you to participate more than once. 

Answer:

If you have signed up for a study that has disqualifiers (studies you must not have participated in to participate in that study), you may not sign up for the studies that are listed as the disqualifier studies. You are allowed to sign up for the disqualifier studies if the disqualifier study will take place after the study with disqualifiers. You are also allowed to sign up if you have already participated in (and received credit for) the study with disqualifiers. The easiest way to sign up for both studies is to schedule the disqualifier study at a time later than the study with disqualifiers. 

Answer:

If you wish, you can watch this tutorial that SONA made for participants: https://www.youtube.com/watch?v=_1OnT2ZU6QQ