You may feel free to call the main office at 413-545-0041. Clinic staff will be happy to take a message and forward it to your clinician. You may also ask your Clinician for their UMass email address and use this method to contact them. However, since email communication is not considered confidential even though it is directed at a specific email address, we ask that you LIMIT YOUR EMAIL CORRESPONDENCE TO THE SETTING OF APPOINTMENTS ONLY. No confidential therapeutic information should ever be conveyed by email. Clinicians are instructed to ask that you not use email communication for non-appointment matters. Appointment cancellations can be made directly to the PSC clinic staff by calling the number noted above. Please review our FAQ item: PSC cancellation policy to avoid session cancellation charges.