The Physical Plant is responsible for the custodial, grounds, utilities, and building maintenance for nearly 7.6 million square feet of administrative, academic, and recreational space at our Amherst campus. We are a complex organization that operates successfully through the diligent efforts of our highly motivated and dedicated personnel.
I believe in the power of enthusiastic people, and I am excited about the organizational changes we've been undergoing. I openly encourage communication, and believe that the best evaluation of our service comes directly from our customers.
We fully intend to stay focused on our mission and vision, all the while knowing that our most important product is service, our intended goal is customer satisfaction. We will continue to develop partnerships with our customers, and make a renewed commitment to do the best job possible with the resources we possess.
Our vision is both lofty and challenging, and it will continue to guide us as we develop even further into a more responsive, customer focused Physical Plant organization. I hope you come to share this vision with all of us at Physical Plant.
Director, Physical Plant Division
To Request Services
Go to the FCS Service & Space Requests page to submit an on-line form. If you have an urgent request, or a facilities-related emergency (lockout, stuck in elevator, water leak, etc.), please call the 24/7 Facilities Solutions Center at 545-6401.
Want to know more about service requests and how they're handled? Watch our videos for more information:
FCS Customer Service Videos
|How to request services. With Larry Snyder, Director, FCS Administrative Services.|
|How your service requests are handled. With Melissa Bergeron, Customer Service Manager, FCS Administrative Services.|
Click through to our video for info and testimonials.
To schedule a consultation, contact your FCS Customer Service Representative, or call the Facilities Solutions Center at 545-6401.