Computing & Technology at UMass Amherst

UMass Amherst Information Technology (IT) develops, maintains, and supports computing and communications services that help students meet their technology and academic needs. We hope the information provided below answers some of your questions about technology on campus.

IT Services at a Glance
Students have a rich array of technology services at their disposal, including:

  • Technology-advanced learning spaces, including team-based learning classrooms and flexible classrooms equipped with modern instructional technology
  • Wireless Internet access in residence halls, many campus locations, and over 12,000 locations worldwide through the eduroam wireless network
  • The university’s online information system (SPIRE) to register for classes, view grades, sign up for on-campus housing, and manage university finances
  • Online communication, storage, and collaboration tools, including email, with Google Apps at UMass Amherst and secure online storage with Box
  • A variety of learning tools, including Moodle and OWL web-based learning systems
  • Public Windows and Macintosh computers and kiosks across campus
  • Remote printing service that enables students to print from their computer anywhere on campus to central printers in the Learning Commons
  • Consulting and computing repairs
  • Technology support online, in person, and over the phone

Where can students get help with technology?
UMass Amherst IT User Services provides computing help in person, over the phone, or online chat Monday through Friday, 8:30 a.m. to 5 p.m. Students can also use the IT website (www.umass.edu/it) to fill out an online help request form or browse our guides, tutorials, and self-help documentation.

Contact info:

UMass Amherst Information Technology
IT User Services Help Center
413-545-TECH (8324)
it@umass.edu
A109 Lederle Graduate Research Center Lowrise
8:30 a.m. - 5:00 p.m., Monday - Friday
www.umass.edu/it

Do students get any computing discounts?
Students can take advantage of:

  • Free and low-cost software, including discounts on Microsoft and Adobe products, free anti-virus software, and more. Restrictions apply.
  • Discounts on desktops, laptops, and peripherals through the U$ave program.
  • Discounts on cell phones, plans, and accessories from major cellular retailers.
    www.it.umass.edu/discounts

What do students need to know about copyright infringement?
Every year, the university receives over 1,000 copyright violation notices. Each carries the potential for fines, university sanctions, even criminal charges. We strongly recommend that students stay informed about copyright issues. www.it.umass.edu/copyright

What can students do to protect their computers and personal information?
The most important steps students can take to protect their computer and identity are:

  1. Keep software and operating system of their computer, tablet, and mobile device updated.
  2. Use the free university recommended anti-virus software.
  3. Change all passwords every semester.
  4. Avoid posting personal details on social networking sites or elsewhere on the web.
  5. Discard emails requesting sensitive personal information. Any reputable institution, including the university, will never ask for sensitive personal information via email. www.it.umass.edu/security