Instructor Training

Instructional Design & Faculty Development

Instructional Design

Instructional designers are available to assist online faculty with their courses. Contact the faculty support line by email at facline@oe.umass.edu or by phone at 413-577-3434 (option 1) for:

 

  • Advice on implementing research-based best practices for teaching online.
  • Assistance building your course in Blackboard Learn prior to the semester in which your course will run.
  • Help with writing learning outcomes, designing assessments, and creating activities to improve student engagement.
  • A review of your course (Reviews must be scheduled to take place at least 2 weeks in advance of the official start date of the course).
  • Accessibility improvements for your course and course materials.
  • General advice on integrating 3rd-party technologies into your online course.

Faculty Development

At Online Education, we have a dedicated team for online faculty development (OFD) with members coming from rich backgrounds in learning theories and applications, educational technology, as well as instructional design.

The team provides UMass online faculty with a variety of opportunities to become familiar with or refresh their understanding of the learning management system, university policies, campus resources, and most of all best practices for online teaching.

Visit the OFD website for more information.

Faculty Support

24/7 technical support for students and instructors (chat, email, phone, knowledgebase) is available at http://uma.echelp.org.

Blackboard Support

Specialized on-campus support is available for instructors during normal business hours at facline@oe.umass.edu or by phone at 413-577-3434 (option 2). The Support Team can provide assistance with Blackboard Learn (Discussions, Groups, Grading, etc.), Echo360 Universal Capture, and other technology integrations during the semester in which your course is running.

 

Moodle Support

Instructor support for Moodle courses is available through the Instructional Media Lab. Technical support for Moodle courses is provided by UMass Amherst Information Technology. The Moodle Knowledge Base contains step-by-step walkthroughs for building your course and solutions to common issues. 

 

Multimodal Support

Contact the Online Learning support team to set up a course design consult with an Instructional Designer or with general questions regarding Multimodal at UMass at multimodal@umass.edu or (413) 577-3434 (option 1).

Please visit the Multimodal at UMass website for additional information and resources on multimodal course design.

Instructional Technology

Instructional Technologists provide assistance with user and course administration, as well as system tools and integration inquiries. Please contact elearning@oe.umass.edu or 413-545-9583 with any questions regarding:

 

  • Assistance with Blackboard course shell requests and creation.
  • Content management inquires, including course archive retrieval and restoration.
  • Deployment and testing of online course tools and LMS integrations.
  • Systems monitoring, reporting, and feature updates.

 

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