When you first contact the Ombuds Office we will conduct a brief intake. This gives us the information we need to follow up with you and statistical information we collect about our work. Any identifying information is treated as confidential. We’ll also review our standards of practice to be sure you understand how we operate and to answer any questions you may have up front.
Next, you’ll have a chance to talk through the issue that brought you to the office. The Ombuds may ask clarifying questions, but mostly we will listen without judgment in order to understand your concern.
The Ombuds will work with you to to develop options to help you resolve your concern. We may help clarify relevant University policies and procedures or identify helpful resources. We might serve as a conflict coach, helping you develop talking points or a plan of action. Sometimes we can help by serving as an impartial facilitator or intermediary. You and the Ombuds will discuss and weigh your options so that you can determine how you want to proceed. You are in the driver's seat.
When your matter is concluded, the Ombuds will enter non-identifying data into the Ombuds database, delete identifying information, and shred any informal notes the Ombuds may have taken. Each year the Ombuds Office aggregates the non-identifying information and publishes an annual report summarizing the types of concerns brought to the Office.