We do:

• Listen to your concerns and questions without judgment
• Help you identify underlying issues
• Work with you to identify and explore strategies and next steps
• Discuss resolution options
• Provide you with an impartial perspective
• Help you prepare for difficult conversations
• Help open avenues of communication
• Suggest resources and make referrals
• Help you navigate campus bureaucracy
• Help you understand University policies and procedures
• Coach you in how to approach and resolve differences
• Provide informal conflict resolution services such as facilitated conversations 
• Track patterns of conflict or fairness challenges on campus
• Suggest strategies for addressing systemic issues

We don’t:

• Take sides or decide who is right/wrong in a conflict or concern
• Maintain or provide records that identify you 
• Take the place of formal processes such as grievances or complaints
• Participate in formal procedures on or off campus
• Conduct or participate in formal investigations
• Provide legal advice or psychological counseling
• Revise or rescind existing policies, regulations, or laws
• Serve as an office of notice for the University