Staff Resources

Strategies and Tips

UMass can be a wonderful, rewarding place to work, and at the same time, working in a large public institution has challenges that can bring about conflict. Conflict is a normal part of every person’s work life and yet not many feel confident about dealing with it effectively. Here are some resources that may be of help.

For All Staff

For Supervisors

Being a manager brings a special set of challenges. Here are some resources that may be of help.


On-campus Resources


Off-campus Resources

Through Mass4You Employee Assistance Program (EAP) (use access code: Mass4You), GIC benefits-eligible employees and their families can find easy access to a comprehensive suite of free, confidential support available 24/7, including:

  • Three in-person or Tele-EAP (virtual) counseling visits per issue per year – at no cost
  • 30-minute telephonic or in-person legal or mediation consultation per issue per year – at no cost
  • Guidance from a financial advisor to help with debt, foreclosure, financial planning and more
  • Get referrals for a variety of Work-Life convenience services: child care, elder care and more
  • Access to Optum’s 24/7 confidential Substance Abuse Treatment Helpline and a licensed clinician

No formal enrollment is required.