Staff Resources

Strategies and Tips

UMass can be a wonderful, rewarding place to work, and at the same time, working in a large public institution has challenges that can bring about conflict. Conflict is a normal part of every person’s work life and yet not many feel confident about dealing with it effectively. Here are some resources that may be of help.

For All Staff

For Supervisors

Being a manager brings a special set of challenges. Here are some resources that may be of help.


Campus Resources

  • Accessibility at UMass Resources Listinginformation for staff about a range of resources supporting an accessible campus and learning environment
  • Center for Women and Community - provides counseling, referrals, rape crisis services; offers community education and trainings about sexual violence, healthy relationships, and more
  • Employee Counseling and Consultation Office (ECCO - formerly FSAP) - offers free and confidential counseling, consultation, and referral services that assist employees in resolving personal, work-related, and family problems
  • Equal Opportunity and Access (EO&A) - addresses discrimination complaints, ADA access concerns, Title IX compliance, and manages the related grievance policies and procedures 
  • Equity and Inclusion - works to foster a climate that is welcoming to all by organizing educational programming, promoting collaborations, and regularly assessing the campus climate
  • Partnership for Worker Education - offers tailored instruction to frontline employees on campus and off, including those with different linguistic and cultural backgrounds
  • Stonewall Center - provides support, resources, programming, and advocacy for lesbian, gay, bisexual, trans, queer, intersex, asexual (LGBTQIA) and allied students, staff, and faculty at UMass Amherst 
  • Worplace Bullying - provides training and resources for preventing workplace bullying, guidance and support for employees impacted, and administers the procedures for formal grievances
  • Workplace Learning and Development - promotes employee and organizational growth, development, and empowerment by providing free workshops


Other Resources

Through Mass4You Employee Assistance Program (EAP) (use access code: Mass4You), GIC benefits-eligible employees and their families can find easy access to a comprehensive suite of free, confidential support available 24/7, including:

  • Three in-person or Tele-EAP (virtual) counseling visits per issue per year – at no cost
  • 30-minute telephonic or in-person legal or mediation consultation per issue per year – at no cost
  • Guidance from a financial advisor to help with debt, foreclosure, financial planning and more
  • Get referrals for a variety of Work-Life convenience services: child care, elder care and more
  • Access to Optum’s 24/7 confidential Substance Abuse Treatment Helpline and a licensed clinician

No formal enrollment is required.