Our Mission

The mission of the Ombuds Office is to promote a knowledgeable, fair, and respectful UMass community by building faculty, staff, student, and organizational capacity for constructive communication and conflict resolution.

To accomplish its mission, the Ombuds Office provides three critical services to the University of Massachusetts Amherst campus:

  • The Ombuds Office assists faculty, students, and staff to prevent, identify, manage, and resolve campus-related conflicts and concerns.
  • The Ombuds Office works to increase conflict competence by providing workshops for the campus community about conflict and communication skills.
  • The Ombuds Office provides non- identifying data, information, and recommendations to leadership about trends and systemic issues identified through our work.