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Ombuds Office

Ombuds Office

Resolution Services for Conflicts and Concerns

The Ombuds Office is currently operating remotely. We are available by phone, email, and videoconference from 9am to 5pm Monday through Friday. Please leave a message at ombuds@umass.edu or 413-545-0867 and someone will get back to you shortly. Our 823 Campus Center office is closed until further notice.

 

Our office maintains strict confidentiality for anyone who contacts us. If you would like to remain anonymous even to the Ombuds, please contact us by phone at 413-545-0867 and leave a number where you can be reached and the name that you would like to use when we return your call.

 

Main menu

  • About Us
    • Our Mission
    • What We Do/Don't Do
    • Your Visit: What to Expect
    • Our Staff
    • Annual Reports
  • Undergraduates
    • How the Ombuds Can Help
    • FAQs for Undergrads
    • Undergraduate Resources
  • Graduate Students
    • How the Ombuds Can Help
    • FAQs for Grad Students
    • Graduate Student Resources
  • Faculty
    • How the Ombuds Can Help Faculty
    • FAQs for Faculty
    • Faculty Resources
  • Staff
    • How the Ombuds Can Help Staff
    • FAQs for Staff
    • Staff Resources
  • Strategies and Tips
    • Bullying
    • Civility and Climate
    • Communication
    • Conflict Resolution
    • Culture and Conflict
    • Difficult Conversations
    • Dignity
    • Listening
  • Ombuds Library

Communication Strategies and Tips

Good communication can prevent small issues from becoming large ones. Here are some resources that may help.

  • 13 Ways To Improve Communication At Work
  • Problem Solving Conversations Guidelines [pdf]
  • How Do You Forgive Even When It Feels Impossible?
  • How to Really Listen to Your Employees
  • How to Influence People Who Complain All the Time and Stuck in Their Ways
  • 3 reasons why active listening is a must-have skill
  • Conflict Resolution at Work for Dummies Cheat Sheet
  • The Art of Disagreeing Agreeably
  • The Six Minute Summary of Fierce Conversations by Susan Scott
  • We Have to Talk: A Step-By-Step Checklist for Difficult Conversations
  • 5 Ways to Stop an Argument in Less than a Minute
  • Want to Reach All of Your Students? Here’s How to Make Your Teaching More Inclusive​

 

Confidential* - Neutral - Informal - Independent

*The exception to our confidentiality is if the failure to disclose creates an imminent risk of serious harm.

University of Massachusetts Amherst
©2021 University of Massachusetts Amherst · Site Policies · Accessibility

©2021 University of Massachusetts Amherst · Site Policies · Site Contact