Responding to a Critical Incident

If it is possible to do so safely, exit the building immediately when you become aware of an incident, moving away from the immediate path of danger, and take the following steps:

Notify anyone you may encounter to exit the building immediately. Evacuate to a safe area away from the danger and take protective cover. Stay there until assistance arrives. Call 911 and the U- Mass Police department at 545-2121 providing each dispatcher with the following:

1. Your name

2. Location of the incident (be as specific as possible)

3. Number of shooters (if known)

4. Identification or description of shooter(s)

5. Number of persons who may be involved

6. Your exact location

7. Injuries to anyone, if known.

Individuals not immediately impacted by the situation are to take protective cover, staying away from windows and doors until notified otherwise. If you are directly involved in an incident and exiting the building is not possible, the following actions are recommended:

1. Go to the nearest room or office
2. Close and lock the door
3. Turn off the lights
4. Seek protective cover
5. Keep quiet and act as if no one is in the room
6. Do not answer the door
7. Notify 911 and UMass Police 545-2121 if it is safe to do so, providing each dispatcher with the following information:
   Your name
   Your location (be as specific as possible)
    Number of shooters (if known)
   Identification or description of shooter
   Number of persons who may be involved
   Injuries if known
8. Wait for local police or security to assist you out of the building.