University Health Services (UHS) offers four-star care in many areas which patients value most, according to a survey published in the current issue of Consumer Reports magazine.
Released by Massachusetts Health Quality Partners (MHQP), a coalition working to promote improvements in the quality of health care services, the survey rated 487 adult, family and pediatric practices throughout Massachusetts. As part of a pilot program funded by the Robert Wood Johnson Foundation, results are published as a June insert in Consumer Reports.
The survey asked about aspects of patient experience including the strength of the doctor-patient relationship and access to care. Practices are rated from one to four stars on five measures as well as patients' willingness to recommend their doctor to family and friends.
Patients awarded UHS four or three stars in each area surveyed and were highly likely to recommend the organization to others, resulting in a four-star overall rating. UHS ranks significantly higher than the benchmark ratings for practices in the state and ranked second out of 10 Hampshire County clinics. The UHS three-star rankings for organizational aspects of care were on par with state benchmarks.
"The survey results help us better understand what's important to patients and how we're performing," said UHS' executive director, Bernette A. Daly. "Our ongoing quality improvement efforts appear to be effective, as evidenced by the four-star ratings for many of the measures. I want to thank all the UHS patients who took the time to share their experiences."