Information Technology

Information Technology at UMass Amherst provides comprehensive support and services for technology use on campus. In addition to accessing central IT services, members of the Mount Ida Campus of UMass Amherst have specific on-site services available in the Learning Center/Wadsworth Library

  • Detailed information regarding information technology services, support and policies can be found at umass.edu/it
  • Call 413-545-TECH (8324) to request Help Desk assistance
  • Submit, update or view the status of a help request at umass.edu/it/support


Help Desk Services

Walk-in Help Desk services are located in the Learning Center/Wadsworth Library to provide walk-in assistance to students, faculty and staff with campus connectivity, software and support.

Individuals with urgent or time-sensitive requests for classroom technology issues or information technology assistance should call the local Help Desk:

  • X1311 from campus phones
  • (617) 243-1311 from external phones

How to get online

Follow these steps to connect to the eduroam wireless network.