The University of Massachusetts Amherst

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Residential Services

Important Details For Making Mail Sorting Easier

Names on the students mailboxes need to be kept current.

Packages at the RSD. Packages should not be held longer than seven days. Make sure students are properly notified of their packages. After 7 days, return USPS packages to Mail Services marked “unclaimed”. Mail Services does not support UPS or FedEx. UPS and FedEx get returned directly to them, not Mail Services.

Package Log in. Please keep up to date. This will help when looking for the package.

Slots, mail bins for outgoing mail. One for First Class stamped mail and another for misdirected mail. This is essential for the Mail Clerk who delivers and picks up the dorm mail. Campus mail does not require postage and may be placed in the 1st class slot.

Please - no marking on the mail. Defacing the mail is a federal offense. If information needs to be passed on, you may write a note on a Post-it and rubber band that around the mail. Exception: it is recommended and acceptable to write the room number and date in the corner. This will assist with managing the 7 day rule.

Overflow of mail. If the student’s mail slot is full, please pull the mail out of the slot; make sure the mail has the student name and dorm number clearly marked. Place a slip in the mailbox stating that the mail is being held at the RSD for the next seven days after which, it will be sent to Mail Services for further disposition.

Misdirected mail. USPS mail not deliverable should be placed in a tub clearly marked “misdirected” to be removed by Mail Services. Be careful not to place any unsorted mail in or near the misdirected tub. UPS and FedEx gets handed back to the respective drivers.

For Help Contact -

Stephanie Smith, Mail Clerk Specialist (Student Mail)
Phone: 413-545-2488

Frequently Asked Questions 

My Delivery Confirmation says it was Transferred to Agent on Monday. It’s Tuesday and my package isn’t here! Where is it?

Delivery Confirmation is a confirmation that it was received at the local post office, not the time it is delivered to the dorm. There can be as many as three days from the date/time that is shown in tracking until the day it is sorted in your dorm.

I was told I have a package to pick up. Where do I get it?

Check to see where the message to pick up the package is from. - If it came from Stephanie Smith then you should come to the service counter at 306 Goodell Building. - If the email you received is from your Residential Services Desk (RSD), you must go to your designated RSD.

I moved to a new dorm/left campus. Where is my mail?

Your mail, whether you moved to a new dorm or off campus will be forwarded to your current address listing in SPIRE. It is the student’s responsibility to make sure your address information is correct and up to date! If you do not have a valid campus address or you have graduated, the package will be forwarded to your PERM address listing in SPIRE. If there is no PERM address listing or it shows a campus address, the package will be RETURNED TO SENDER.

Where is my UPS/FedEx package?

UPS and FedEX delivers directly to your Residential Services Desk. For more info, see:

Grandma is sending me a care package. How should it be addressed?

Proper dorm address format can be found here.

** If your family is sending money, have them send it in the form of a U.S. Postal Money Order or Check. Never mail cash.

How do I contact the Amazon@UMass Pickup Location (CPP)

To contact Amazon@UMass by phone, please call their Campus Center location at (413) 577-2665. For help with your pickup, please ask for the Campus Site Manager for Amazon@UMass. For general assistance with Amazon orders, please call Amazon Customer Service at 888-280-3321.