The University of Massachusetts Amherst

Mail 101

New to Umass? In a new position and responsible for department office operations?  Need a refresher since you are now back on site? Understanding and navigating the Umass system can be confusing.  We have put together several educational materials to take the confusion out of mail, shipping and receiving for your office.

Copies of the presentations that were used in the Mail 101 Zoom Webinar held on 9/8/21 can be found in the "Resource Files" section towards the bottom of this page.


Resource Files 

Frequently Asked Questions 

What if we are sending mail to the Mount Ida campus?

Mount Ida has a courier that picks up once/week on Fridays. Be sure to include a complete delivery address. If your mail needs to be there within a day or two, I suggest sending via USPS first class mail. If it can wait until the Friday pickup, it must be in your outgoing campus mail by 8 am Thursday morning. Use a campus-mail envelope and note "Via Courier"

Is there a courier that goes to the Mount Ida campus? Is there a courier that goes to the other UMass campuses?

The Campus courier to the 6 UMass campuses has been discontinued. Each Friday, someone picks up any mail going to Mt Ida campus. Mail for Mt Ida needs to be in outgoing campus mail no later than 8 am Thursday morning. Any mail for the other UMass campuses should be prepared as first class mail, and a speedtype provided for postage.