Your RSD Office

Residential Service Desks | RSDs by Hall | RSD Hours of OperationForms and Resources


Residential Service Desks

Room Key Issues, Temporary Access Card Issues, Student Mail and Packages, Emergency Maintenance Concerns
Residential Service Desk Hours: 

  • Monday–Friday, 9:00 a.m. – 11:00 p.m.
  • Weekends and Holidays, 12:00 p.m. – 11:00 p.m.

Questions? Call us Monday–Friday from 8:30 a.m.  4:30 p.m. at (413) 577-7777 

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RSDs by Hall

Brett Service Desk Room 113
(413) 545-7597

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Serving Baker, Brett, Brooks, Butterfield, Chadbourne, Gorman, Greenough, Van Meter, Wheeler

Cashin Service Desk Room 108
(413) 545-7594

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Serving Cashin, Brown, McNamara

CHCRC Service Desk Room 115 Commonwealth Honors Bldg.
(413) 545-7599

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Serving Birch, Elm, Linden, Maple, Oak, Sycamore

Crabtree Service Desk Room 112
(413) 545-7595

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Serving Crabtree, Dwight, Hamlin, Knowlton, Leach, Mary Lyon, Thatcher, Lewis, Johnson, North Apartments

Dickinson Service Desk Room 114
(413) 545-7598

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Serving Grayson, Field, Webster, Dickinson

John Adams Service Desk Room 102
(413) 545-7593

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Serving John Adams, Moore, Pierpont, Cance, Washington

Prince Service Desk Room 105
(413) 545-7591

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Serving Crampton, John Quincy Adams, MacKimmie, Patterson, Prince

Thoreau Service Desk Room 110
(413) 545-7592

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Serving Emerson, James, Kennedy, Melville, Thoreau, Coolidge


RSD Hours of Operation

Residential Service Desks are open during the Academic Year:

MondayFriday: 9:00 a.m. – 11:00 p.m.
Weekends and Holidays: 12
:00 p.m. – 11:00 p.m.

Winter Break Residential Service Desk Hours (Brett, Cashin, Crabtree, Dickinson, Prince and Thoreau Only)

Monday–Friday: 9:00 a.m. – 4:30 p.m.; Closed 12:00 p.m. – 12:30 p.m.

Saturday–Sunday: 12:00 p.m. – 6:00 p.m.

All RSDs will be closed from December 24–26 and December 29 – January 2


Forms and Resources

pdfDamage Billing Appeal Form
pdfRoom Condition Form Terms and Conditions

 Question? Contact us.