Residential Service Desks

Room Key Issues, Temporary Access Card Issues, Student Mail and Packages
Residential Service Desk Hours:

Monday–Friday, 9:00 a.m. – 11:00 p.m.
Weekends and Holidays, 12:00 p.m. – 11:00 p.m.

Questions? Call us Monday–Friday from 8:00 a.m. – 4:30 p.m. at (413) 577-7777

View Residential Service Desks listed by the halls they serve.

Residential Service Desks are open during the Academic Year:

Move-In (Aug 28th - 30th) 8:00 a.m. – 11:00 p.m.

Move-In Weekend (Aug 31 - Sept 2) Special Hours: 8:00a.m. - 11:00p.m.

Our Mission

To enhance the living experience of our residents by delivering excellent customer service when providing the services they need. We plan to achieve this by creating a welcoming environment, treating all residents with dignity, respect and courtesy, actively listening and effectively responding to resident needs in a timely manner, and always respecting resident privacy, confidentiality, and safety.

Who We Are

Each RSD is staffed by a team of full-time and student staff dedicated to giving you the best possible experience in the Residence Halls! Residential Service Desk Coordinators, Residential Service Desk Coordinators, and Customer Service Associates will be available to answer your questions and provide hall related services. The RSD’s goal is to provide consistent and outstanding customer service to the student community. The Service Desks provide student assistance in areas ranging from lock-out assistance, card access assistance, distributing mail and packages; as well as providing information about the campus community to students and their families. There are eight RSD’s on the UMass Amherst Campus – Locate yours and come see us today!

What We Can Help You With

Sign Out a Back-up Key
Pick up a Package
Ask a Question about Living in the Residence Halls
Sign Out a Moving Bin or Snow Shovel
Check the Lost-and-Found for a Misplaced Item
Open your Mailbox or get your Combination
Recycling your e-waste!

Check out more information about your Residential Service Desk on our Facebook page. You can view information specific to your RSD, join discussion groups, stay up-to-date on available equipment, and see video tutorials about how to open your mail box or submit a service request!