Lease and Billing Process

Family Housing Lease
Family Housing Vacate Notice
Family Housing Vacating Procedures

Moving In

Before a Student is given a key(s) to their North Village apartment, they will need to sign their lease and pay their security deposit.

Family Housing Lease

The Family Housing lease is valid for one fiscal year, running through June 30th. The names of all adults, including dependents, aged eighteen (18) years and older living in the apartment must be listed on the lease. The Family Housing lease is a legally binding contract between the Student and the University and describes the obligations and rights of both parties.

University Affiliation

The Family Housing lease is binding for as long as the Student is affiliated with the University or the end of the lease term. If a Student is still affiliated with the University and chooses to move out of Family Housing before the end of the lease period, the Student will be held responsible for rent until the end of the lease term or the apartment is re-rented, whichever occurs first. During the lease period Students status may change so that the Student is no longer affiliated with the University. Family Housing reviews the eligibility of Students in North Village on a monthly basis. When a Student is no longer affiliated with the University they are given thirty (30) days to vacate their Family Housing apartment.

Security Deposit

Students are required to pay a security deposit at move-in. The security deposit is equal to one month’s full rent. When renewing the lease, if the rent is increased the Student is responsible for paying additional money towards the security deposit so that the security deposit always equals one month’s full rent. The security deposit can only be paid in person by check, money order, bank order or cash at the Bursar’s Office. The security deposit will be deposited in a separate interest bearing account maintained by Family Housing. Students will be provided with the bank’s name and account number where the security deposit is deposited. The security deposit cannot be used to pay the last month’s rent.

For students renewing their lease, after each full year the Student has lived in North Village, the Student will be given interest for their security deposit for the previous year. If the Student moves out of North Village before the end of one full year, the Student will not be entitled to accrued interest. The security deposit will be refunded to the Student in full, plus any accrued interest the Student may be entitled to, within thirty (30) days from the date the Student surrenders their apartment keys.

Monthly Rent

Rent is billed on the Student’s Bursar bill and paid through the Bursar’s Office. The first month’s rent may be a full month of rent or a prorated amount based on the date the Student moves in to North Village. With the exception of the first month’s rent which is dependent on the Students move-in date, monthly rent is due and payable on the 1st day of every month the Student lives in North Village.

The Bursar’s Office has several payment options, including:

  • Quick Pay 
  • Mail 
  • In person payment 
  • International Payments through Peertransfer 
  • GEO Payment deductions 
  • Veteran Educational Benefits 
  • 529 Plans 
  • Financial Aid

For more information about the Office of the Bursar, please visit http://www.umass.edu/bursar/.

Picking Up Your Keys

To pick up key(s) the Student is required to bring to Family Housing a receipt for their security deposit payment. One key will be signed out to the Student for each adult listed on the Family Housing lease. Family Housing keys cannot be duplicated. If the Student loses their keys, they will be charged to replace the lock(s) and key(s). See Apartment Lock Replacement for more information.

Move-Out Process

Students must submit a Vacate Notice to the Family Housing Office thirty (30) days before their scheduled move-out date. A pre-move out inspection will be scheduled with the vacating Student at least ten (10) days before the Students scheduled move-out date. See Vacate Procedures for more information. Students will return all keys to their apartment to the Family Housing Office on the date of their move-out. If a Student moves out and does not return their keys, they will continue to be billed their monthly rental charge until all keys are returned. If the Student lost their keys, they will be charged a recore fee. See Apartment Lock Replacement for more information.