Family Housing Application Process


Application Process

Please be aware that the demand for Family Housing apartments far exceeds the number of apartments available. Throughout the year, Family Housing offers apartments to eligible students based on availability. At times, the waitlist may exceed the number of available apartments.
You will ONLY be added to the waitlist once your application is COMPLETE and approved by Family Housing staff.  A complete application includes:
  • A completed application form
  • Copy of photo ID’s for all adults age 18 and older
  • Marriage certificate (for individuals related by marriage)
  • Civil union certificate (where applicable/available)
  • Birth certificates, guardianship or adoption documentation for each child
  • New student acceptance letter (for new students ONLY)

Once your application is approved to be added to the waitlist, you will be notified by Family Housing staff by way of email of your application status.

Proof of Eligibility

The student must submit proof of their family status when applying for an apartment in Family Housing. At the time of occupancy the family member(s) must reside with the student on a full-time basis. The University requires that students give prompt notice to the Family Housing Office of any change in household composition for the sole use in determining the tenant’s eligibility for tenancy under the lease. Occupancy of the leased premises is limited to the University student and student’s family members.  Family is defined as two or more individuals related by blood, marriage, civil union, guardianship or adoption living together on a full-time basis.

The Family Housing Office reserves the right to require proof of identity and proof of any relationship. Anyone living in Family Housing who does not meet Family Housing qualifications and who is not an authorized guest is trespassing, and the University may take legal action against that person.

For eligibility questions, please contact the Family Housing Office at (413) 545-3115 or email

Waitlist Process

Family Housing keeps a monthly (June, July, August, etc) waitlist for eligible University students. Students must indicate on their application(s) for which month(s) they would like to be added to the waitlist. If approved, students will only be waitlisted for the specific month(s) they have requested. Applications will not be rolled over for any additional months beyond those specifically requested in the application. The University has one (1) bedroom and two (2) bedroom units that may be available for rent through this family housing process. One bedroom units have a maximum capacity of 3 people, including minors.  2 bedroom units have a maximum capacity of 4 people, including minors. 

Selection Process

Apartment offers will be prioritized based on the date and time the application was approved by staff in the Family Housing Office.

Notwithstanding the foregoing, in any given month, Family Housing reserves the right to give priority for 2 bedroom units to approved families of 3 or more family members. During months when there are two or more families of 3 or more members on the waitlist, priority within that group of applicants will be based on the date and time the application was approved, with priority given to the family whose application was approved first.

 To be placed on the waitlist for a particular month, a student must submit a completed application with all necessary supporting documents and have their affiliation with the University verified. Once all requirements for Family Housing have been verified, the application will be date and time stamped with the affiliated Student being added to the waitlist.

When Offered an Apartment to Rent

Family Housing will make an offer to an eligible University student on the waitlist as soon as an apartment is available. All apartment offers are made by email. When an apartment offer is received, students have 24 hours to respond to Family Housing by email either accepting or rejecting the apartment.

When an apartment offer is rejected (or student does not respond to the offer within 24 hours), the ‘approval’ date and time of the student’s application for the current month (and for any future months for which the student also applied to be added to the waitlist) shall be updated to the date and time the apartment offer was rejected (or 24 hours after offer was made, whichever is sooner).

Off Campus Student Services Housing Search

We encourage students to investigate other living options in the area due to the high demand for North Village apartments. For more information about other housing options in the local area, visit the Off Campus Housing website If you wish to speak with someone, visit UMass Amherst Off Campus Student Services at Student Union 314 or contact Off Campus Student Services by phone (413) 577-1005 or email

Apartment Transfers

Family Housing allows for current student leaseholders to transfer from one apartment to another in North Village when availability allows. Transfer Eligibility: Students requesting a transfer must have lived in North Village for at least twelve (12) months are current on their rent payments and must not have an anticipated graduate date within the current lease period. Any student submitting a transfer request cannot have any active lease violations and must pass a pest control and pre-move out inspection of their current apartment in order for the transfer request to be approved.

Please read the Apartment Transfer Guidelines found HERE before submitting a transfer request.

To access the request form, you must be signed out of all personal Google accounts and signed into your Apps at UMass account. All requests must be submitted online at the request form HERE. If you are unable to complete the form online, please visit the rental office in C-01 for assistance.

Submitting a transfer request does not guarantee an offer to transfer will be extended. Family Housing reserves the right to reject a transfer request for any reason, including but not limited to, outstanding rent, citations, outstanding violations, housekeeping concerns or damage to the students current apartment and/or pest issues.