Family Housing

As the University and Residential Life continue the process to bring new housing to students at UMass Amherst, we would like to announce the closing of the Family Housing rental office as of 9/1/2020.  Later in the process, the buildings will be taken down to allow new graduate family housing to be built.  During this time of transition, we will not be accepting new apartment applications and would encourage those seeking off campus housing to visit the Off Campus Housing Services.

Current North Village Residents

If you need to contact a Residential Life team member regarding a North Village concern during this transition, please see the resources available to you below.

Submit a standard work orderi-Service Request

General assistance:  413-545-3115 Monday – Friday 7:00am – 3:0pm or

Emergency Maintenance assistance: 413-545-3115 Monday – Friday 7:00am – 3:0pm; 413-545-0812 after business hours. Limited examples include lockout assistance, heat/hot water concerns, and lost keys.

Community Development and Programs: Apartment Communities Coordinator 413-545-7111 or

Temporary housing information: 413-545-1474 or