Key Return and Room Access (Winter Break) [1]
Key Return
If you were required to check out and return your key, but did not do so before leaving campus, please follow the appropriate process below. Failure to return your originally issued key to your RSD may result in a lock recore fee up to $250.00.
I Do Not Have My Room Key
If you have lost your key but still need to check out, please contact our office as soon as possible at 413-577-7777 during business hours.
I Have My Room Key
You can mail your key to the address listed below. Please be aware there is a $100 administrative processing fee for mailed keys.
Operations Center
123 Berkshire House
121 County Circle
Amherst, MA 01003-9313
- Keys must be postmarked by December 20, 2023.
- Enclosed in the envelope you must include: student's name, student ID, hall and room number.
- You are strongly encouraged to utilize a shipping method which includes tracking information.
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Do NOT mail your key in a standard business envelope. It will rip through the envelope during processing at the post office.
Padded envelopes, as shown below, are recommended to prevent the loss of your key in the mail*.
*Keys lost in the mail will result in the student being billed a $250 recore fee.
Room Access
All non break housing halls are closed during Winter Break. Students looking to gain access to their room over break must contact Residential Services at 413 577-7777 before returning to campus for forgotten items. Residential Services is open Monday-Friday 9:00am - 4:30pm not including campus closure days..
Approved Items
Identification: passport, driver’s license, etc.
Prescription medication
Academic work (textbooks, papers, etc.)
Academic Computer Equipment
Legal Documents
Gaining Access Outside of Business Hours
If you need to gain access to your room outside of business hours please contact the Residential Life Operations Center at 413-545-6401.